Internet of Things (IoT)

Let’s explore what IoT is all about. Basically, it is a network of internet-connected things that collect, send, exchange and act on data. It is things talking to each other.

The Internet of Things (IoT) provides a variety of opportunities for business software users. This particular CRM feature offered by Microsoft Dynamics 365 means the smart products purchased by consumers can play a part in their own maintenance and businesses gain direct insight into customer application of goods.

Let’s discuss with a small example. I sell a product to a customer and it is logged into your CRM. Something triggers the sensor and sends data to the CRM, perhaps alerting that there may be an issue with the product. That kicks off a business process that automates customer service so that the customer can be informed and service solves the issue before the customer experiences dissatisfaction.

Microsoft Dynamics 365 offers a central solution for all of the information involved with consumer relationships. Every member of a company can see the same data when dealing with individual customers including sales teams, customer service agents and field technicians. This means consumers always receive consistent answers from companies built on accurate and timely data.

Please refer the below URL for more information.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/iotconnector?view=dynamics-ce-odata-9

Please find the below screenshot of navigation and the available options for IOT.