Are Internal Customer Service and External The Same Thing? How So, How Not?
Internal Customer Service Insights from Customer Service Consultant and Trainer Micah Solomon

Are Internal Customer Service and External The Same Thing? How So, How Not?

Micah Solomon - Customer Service Consultant Micah Solomon - Customer Service Consultant

Micah Solomon - Customer Service Consultant

Customer Service Consultant, Speaker, Trainer, Author, Forbes Senior Contributor || Customer Experience (CX)

发布日期: 2023年1月19日
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For?the?ultimate?in?internal customer service, be sure that you aim for more than an exact copy?of external customer service, although the two are closely related.?

Both internal customer service and external customer service should be of equal (high) quality, but level of formality,?adherence?to internal behavioral standards, and other often subtle factors need to be distinct between the two.


For more pointers, enjoy my article, How to Build an Internal Customer Service Initiative in Forbes:

https://www.forbes.com/sites/micahsolomon/2021/08/24/how-to-build-an-internal-customer-service-initiative/

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Anoop Mathew

Investment Consultant at FAYLA FAKHRO INVESTMENT CO. WLL

1 年

Thanks for sharing

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CHESTER SWANSON SR.

Next Trend Realty LLC./wwwHar.com/Chester-Swanson/agent_cbswan

1 年

Thanks for sharing.

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