Manager Loan Loss Recovery

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $94,000.00-$114,900.00 annually. The full Pay Range is $73,300.00 - $135,700.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Benefits

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE

As the Manager Loan Loss Recovery at BECU, you will lead and oversee the operations of our Loan Loss Recovery department, ensuring that our collection practices are both effective and compliant with state and federal regulations, and Credit Union policies. Your leadership will play a crucial role in minimizing risk, managing charged off accounts, and guiding your team to achieve excellence. By fostering a fair and professional approach to collections, you will help protect BECU’s assets while maintaining a positive experience for our members. Your contributions will directly impact the financial health of the Credit Union and support our commitment to serving our community with integrity.

What You’ll Do

• Oversee Daily Operations: Supervise the daily functions of the Loan Loss Recovery department, ensuring all activities align with Credit Union policies and comply with applicable laws and regulations.
• Manage Collection Systems: Oversee the computerized collection system, adhering to state and federal laws as well as internal policies to maintain compliance and operational efficiency.
• Monitor Accounts and Processes: Maintain and monitor contact and Post Charge off collection/recovery efforts, ensuring processes are handled within current parameters to optimize Recovery opportunities and impact Net Charge Offs.
• Develop and Implement Standards: Create and continuously review collection standards, policies, and procedures to enhance department effectiveness and minimize risk.
• Lead a Professional Team: Ensure a professional, businesslike approach to collections, balancing fairness with a rigorous collection program to protect BECU’s interests.
• Analyze and Report: Maintain statistical records and produce management reports to estimate staffing needs and optimize the department's efficiency and productivity.
• Budget Management: Develop, submit, and manage the annual budget for the Loan Loss Recovery team, ensuring expenditures stay within approved guidelines.
• Coach and Mentor Team Members: Provide ongoing coaching, mentoring, and training to develop your team’s skills and encourage high performance, conducting timely personnel evaluations using BECU Competencies.
• Document Procedures: Ensure all departmental procedures are thoroughly documented and regularly updated to reflect current practices and regulations.
• Stay Informed on Regulations: Maintain a thorough understanding of all relevant rules, regulations, and laws affecting collections and recovery management activities, including bankruptcy, repossession, and fraud.
• Support Additional Duties: Take on additional responsibilities as needed to support the department and the broader goals of BECU.
  
  

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

What You’ll Gain

• Leadership Experience: Develop your leadership skills by managing a dynamic team and shaping the direction of the Loan Loss Recovery department.
• Professional Development: Enhance your career through impactful work that directly influences BECU’s financial stability and member satisfaction.
• Collaborative Environment: Join a supportive team that values your expertise and fosters continuous improvement.
• Comprehensive Benefits: Access a range of benefits designed to support your professional development and personal well-being.
• Meaningful Impact: Play a key role in safeguarding BECU’s assets and contributing to the overall success of the Credit Union.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in business or related discipline required, or equivalent work or educational experience.
• Minimum three years of supervisory experience in the collection industry preferred, which includes exposure to consumer loans (including real estate, home equity, automobile and credit card). Must also have extensive experience in legal, repossession, bankruptcy, foreclosure and real estate owned properties.
• Minimum four years of experience in a leadership role, including managing teams, providing coaching and mentoring, and driving performance improvements.
  
  

Desired Qualifications

• Credit Union Nation Association Financial Counseling program preferred or continuing education to obtain same.
• Prior experience in developing and maintaining budgets.
• Proven ability to analyze complex data, develop strategic insights, and manage projects from inception to completion, ensuring alignment with organizational goals and compliance standards.
  
  

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust operational landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.