Intercom meets Teamgate CRM

Why to integrate Intercom into your CRM.

Intercom is a leading customer communication system that sales, marketing, and support teams rely on for communicating with prospects and existing customers. You can use the tool to communicate with customers via your website, mobile or web app, and email.

While Intercom works well on its own, you can get even better results by integrating the platform with a?Customer Relationship Management (CRM) platform. Which CRMs offer the best Intercom integration? Before answering this question, let’s quickly look at the benefits of having Intercom integrated with a CRM.

Benefits of Integrating Intercom with Your CRM

Integrating Intercom with a CRM can benefit your company in several ways. For instance, the integration will help your sales team send better-targeted messages to the right prospects at the right time, increasing your chances of converting prospects. Other valuable benefits of having a CRM integration with Intercom are:

Live Communication

A?CRM best practice?that increases customer communication efficiency is offering real-time communication to customers. Integrating Intercom with a CRM will equip you to run targeted live communication, such as live chat with customers via your app or website and other communication channels. Providing quick answers to customers via live chat can reduce customer churn and boost engagement and conversions.

All-In-One Communication Platform

Instead of switching between multiple communication channels,?Intercom integration?with a CRM lets your team communicate with all customers from a single location. It’s far more efficient and convenient for your team, allowing them to respond to customer inquiries faster.

Data-Driven Communication

With CRM and Intercom integration, your team can engage with customers and prospects via their preferred communication channels. Even better, the CRM integration will let your team access the insights they need to provide the best answers to customer queries and successfully follow up with leads.

Leverage Multiple Apps

Alongside Intercom, you can integrate other apps with your CRM to offer the best possible customer service. For instance, you can integrate QuickBooks to generate invoices and use Zendesk to manage tickets and requests. You can then use Intercom’s live chat to follow up on sent invoices or received tickets.

Automate Conversations

With a CRM like Teamgate, you can automate live chats on Intercom to create new leads, deals, or contacts. Automating conversations, such as customer inquiries, will free your team to handle more pressing duties.

Why Teamgate CRM?

Every CRM is different, and some offer a better Intercom integration than others. At Teamgate, we are built different, with our seamless two-way Intercom integration

Teamgate is an award-winning CRM platform with Intercom integration that outshines many other CRMs in terms of performance and functionality. Integrating the two platforms allows Teamgate to use data from Intercom and vice versa. For instance, when a customer reaches out to your company via Intercom live chat, Teamgate can generate a lead card or deal based on the customer’s information from Intercom.

Also, integrating Intercom with Teamgate simplifies customer relations by centralizing communications. The centralized communication allows your team to handle all client communications from within the CRM, eliminating the need to switch between communication apps.

Integrating Intercom with Teamgate is quick and easy, requiring only a few clicks. Priding ourselves on user adoption, you can be up and running with a completely integrated CRM in a matter of minutes.

Below are more features that set Teamgate apart from other CRMs you can integrate with Intercom:

• Contact Management: Teamgate simplifies managing contacts, including contact information and histories gathered from Intercom. Easy access to a client’s communication history ensures that any team member can answer or follow up with a customer.
• One-Click Lead and Contact Generation: Your team can access Intercom’s Inbox and create new leads, deals, or contacts with one click. The newly created leads will appear in the Teamgate CRM, allowing other team members to view and use the information.
• Convenient Collaboration: Since Teamgate puts all your customer information in one place, your team can easily collaborate on projects to take care of customer requests. Team members can also view the progress of communications and assist if a conversation seems ineffective.
• Customization: Teamgate is suitable for businesses of various sizes in different niches. You can customize the platform to fit the unique needs of your team.
• SmartDialer?: You don’t have to limit yourself to the communication options provided by Intercom. When you have Intercom integrated with a CRM like Teamgate, you get access to SmartDialer for contacting clients via calls and other communication options.
• File Synchronization: Intercom integration with Teamgate eliminates the need for double data entry. Any changes to the information stored in Teamgate will automatically reflect in Intercom and vice versa.
• Mobile Apps: Teamgate offers mobile apps for Android and iOS, allowing your team to access the CRM and Intercom remotely and from their preferred device.
• Sales Pipeline Management:?With Teamgate, you can monitor the customer journey of each prospect your team is pursuing via Intercom.
• Intelligent Reports and Analytics:?The CRM provides real-time customer data analysis and reports that your team can leverage to take better-informed actions. For instance, the reports can help your team identify leads to pursue and prospects to let go.

To try Teamgate and it's Intercom integration, take advantage of a 14-day free trial, after which you can opt for a plan suitable for your business needs. Prices range from $9 per month to $75 per month. For more information regarding pricing and inclusions, visit Teamgate's pricing page.

Original blog post can be found at teamgate.com/blog