Intense Technologies Recognized in Omdia Universe: Customer Communication Management 2024

We are thrilled to announce that Intense Technologies has been recognized as a Strong Player in the Omdia Universe for Customer Communications Management (CCM), 2024.??

Customer Communication Management is an essential cornerstone of business operations. According to Omdia, more than 28% of enterprises plan strategic investments in CCM, with a further 34% planning minor investments, broadly in line with intended investments in other areas of the content management ecosystem, including in AI-driven workflow, automation, and augmentation.??

On the contrary, almost 14% of enterprises have either not started or are in the early stages of digital transformation.?????

Embracing CCM could be a crucial step forward to accelerate organizational progress, fix revenue leakages, and improve revenue generation capabilities to stay ahead of the curve. Intense Technologies’ UniServe? NXT Customer Communication Platform empowers Enterprises to establish robust communication governance with:????

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• Minimized Communication Costs: The Platform reduces communication costs by suppressing redundant communications and decreasing reliance on IT support costs.??
• Omni-Channel Communications: Support omnichannel communication including emails, SMS, IVR, RCS, live chatbot, WhatsApp, Telegram, In-App Push notifications, and more for better customer engagement.???
• Centralized Communication Governance: Creates a centralized communication portal with governance to streamline business communication across multiple LOBs.???

• AI-Driven Reports and Analytics: Leverages AI-based analytics to provide data-driven insights, identify areas for improvement, and enhance control and governance across the entire communication ecosystem.? AI-based performance analysis optimizes communication efforts by fine-tuning send times and developing strategic business rules to optimize operational costs.???
• Security and Compliance: Ensures compliance with data protection regulations like GDPR, and CCPA to avoid penalties and fines???
• Hyper-personalized CX: Our AI-powered platform enhances customer experiences through personalized and contextual campaigns delivered via their preferred channels and at optimal times. By leveraging data-driven customer insights, businesses can provide customized product recommendations to drive revenue growth opportunities.?

• AI-Powered Template Migration: Reduce TAT for template creation and manage white space to lower print costs.??

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New Way Forward for Enterprises???

The UniServe? NXT solution is tailored for today's competitive business environment, offering comprehensive enhancements to customer experiences across various lines of business and channels. The solution helps enterprises communicate with customers across multiple channels at their preferred time, personalized statement delivery through interactive or video statements, reduce TAT for template creation, utilize white space management, and more. Besides, the solution also ensures regulatory compliance to avoid penalties and fines.???

The unified communication system enables centralized campaigns to streamline incremental revenue generation via up-sell cross-sell and omnichannel communication to ensure improved customer experiences through real-time engagement across all the channels. The solution optimizes send time and monitors communications effectiveness by tracking engagement metrics including delivery rate, latency, and more.???

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About Intense Technologies Limited?

For over three decades, we've been pioneering digital transformation for Enterprises through our Platforms and Services. We serve customers across 4 continents, helping leading banks to save 10 million USD annually, deliver 200+ billion real-time notifications annually, generate 50+ million statements every day, and 85 million end users utilize the solution developed by our Low Code platform. Trusted by Fortune 500 companies worldwide, our solutions are customized to meet the needs of today's Enterprises.???

The Omdia Universe recognition fuels our sense of responsibility and motivates us to intensify our journey toward a brighter future in digital transformation. It underscores our unwavering commitment to customer-focused innovation and solidifies our position as a leading provider of Communication Governance in the industry.?????

Explore the Omdia Industry Report on Customer Communications.