Intelligent Automation News #29

Intelligent Automation News #29

August 15, 2023

Have you ever thought about the automation and its long-term POSITIVE effects on employee mental health?

Look at the picture below of a young man that started in a procurement department (or any other line of business that should be focused on process automation – so, all of them!) that refused to automate.???

While there are numerous articles discussing how AI could potentially have destructive effects on the world, the benefits of automation for employees are often overlooked.

Let's look at several positive effects of automation on human mental health:

1. Increased Focus on Creative Tasks

2. Enhanced Work-Life Balance

3. Streamlined Decision-Making

4. Learning Opportunities

5. Career Growth

6. Reduced Burnout

7. Focus on Meaningful Tasks

8. Reduction in Repetitive Work

9. Minimized Human Error and Stress

10. ????????????????????????

What positive effects would you add? I’d love to hear your thoughts.

Thanks for reading,

Marty

• Let’s Declare ECM Dead Again
• What are the risks of having a poor document management workflow?
• Having Donuts With Hyperscience
• Celonis Quick Tip: Pull Up Functions Filtering
• Could AI-Boosted Workflow Help Distill Actionable ESG Insights From Dark Data?
• IDP Plus AI -- Where Are We Now?
• Leveraging AI Models to Improve IDP Outcomes
• Generative AI Will Reduce 30% of Customer Service and Support Agents
• ?The State of AI in 2023: Generative AI’s Breakout Year

?

Let’s Declare ECM Dead Again

ECM is dead, long live ECM. When Gartner proclaimed ECM “dead” in 2017, it wasn’t so much a death as a reshuffling of the labeling. In this article, Holly Muscolino of IDC argues for knocking ECM in the head again in favor of the “Unified Content Model.”

Do you agree?

Here’s her argument and explanation of the Unified Content Model. Read more. https://documentmedia.com/article-3379-Let's-Declare-ECM-Dead-Again.html

What are the risks of having a poor document management workflow?

It’s easy to lose sight of the basics when talking about intelligent automation. Document management is a fundamental tool that enables process automation. This collaborative article is a useful reminder of the benefits of document management workflow, combined with different expert perspectives. Read more.

https://www.dhirubhai.net/advice/0/what-risks-having-poor-document-management

Having Donuts With Hyperscience

Document recognition without OCR? Is that possible? Dan Lucarini of Deep Analysis provides an overview of a new approach to capture via Hyperscience’s “Donut” visual document understanding model. Why does this matter? The TL;DR version: for some applications, it will be faster. Read more. https://www.deep-analysis.net/having-donuts-with-hyperscience/

Celonis Quick Tip: Pull Up Functions Filtering

ProcessMiningIQ instructor Riley Wise shares his tip for filtering functions. You can add filter statements from any other table in the data model so long as it’s connected to the tables in the pull up function you’re working in. See how this works. https://www.youtube.com/watch?v=ywUcFD5aTQA

Could AI-Boosted Workflow Help Distill Actionable ESG Insights From Dark Data?

Today, the vast majority of enterprise knowledge is impenetrable: as much as 80% of it exists in static documents, emails or some other unstructured form, while 54% takes the form of “dark data” –completely undiscoverable digitally.

Until now, that is. Next-generation AI tools now promise to surface and make sense of these previously impenetrable or uncombinable knowledge resources, helping employers to better target their ESG efforts. Read more. https://workflowotg.com/ai-boosted-workflow-esg-insights-dark-data/

IDP Plus AI -- Where Are We Now?

The AI/IDP combo promises to deliver a power punch for organizations. Still, as veterans of the document capture space know, it's not going to be easy or simple. Listen to Rich Medina, our Co-Founder and Principal Consultant, share his insights into the overlap of IDP and AI based on his decades of experience. Watch the interview.?https://youtu.be/hs-KY1IA-vU

Leveraging AI Models to Improve IDP Outcomes

This post dives into describing the different types of AI models and how they can be deployed:

·????????Large language models (LLMs) & Generative AI

·????????Niche AI Models

·????????Custom AI Models

·????????Hyperscaler Services

Read more. https://www.dhirubhai.net/pulse/leveraging-ai-models-improve-idp-outcomes-tcg-process

Generative AI Will Reduce 30% of Customer Service and Support Agents

Gartner released a prediction this week that found by 2026, investment in generative AI will lead to a?20% to 30% reduction of customer service and support agents. However, the analyst firm added, generative AI at the same time will create new customer service jobs to enable generative AI in customer service and support.

So, some customer support agents jobs will be lost. But they won't necessarily lose their jobs entirely. New jobs will emerge in customer service thanks to generative AI. Read more. https://www.cmswire.com/customer-experience/generative-ai-will-reduce-30-of-customer-service-and-support-agents/

The State of AI in 2023: Generative AI’s Breakout Year

This report confirms what we see around use: AI, and generative AI in particular, has exploded. How fast has generative AI grown? One-third of survey respondents say their organization is using gen AI regularly in at least one business function less than a year after many of these tools debuted. Here’s what you’ll find in the report:

1. It’s early days still, but use of gen AI is already widespread
2. Leading companies are already ahead with gen AI
3. AI-related talent needs shift, and AI’s workforce effects are expected to be substantial
4. With all eyes on gen AI, AI adoption and impact remain steady

Read the complete report. https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-in-2023-generative-ais-breakout-year

EVENTS

How to Avoid 4 Common Data Pitfalls in Process Mining?

Event by?Doculabs

Join us for an enriching live training session on August 22, 2023, at 12 PM EST, where we'll delve into how to avoid the four common data pitfalls in Process Mining. https://www.dhirubhai.net/events/7096946621518663681/about/

AIIM Solutions Showcase and Strategy Summit

Tampa, FL

October 3-4

The AIIM Solutions Showcase & Strategy Summit highlights a vibrant, local industry and creates greater accessibility for the AIIM community to contribute to the future of AIIM and the industry. We are celebrating global technology at a local level. More information. https://web.cvent.com/event/2f5ba3f2-5289-4cf2-a1d9-4574740b1cb3/summary?hsLang=en

KMWorld 2023

Washington, DC

November 6 – 9

This year's conference theme,?KM Joy: Thrills & Challenges of the Tech-Driven KM Journey,?focuses on the innovative breakthroughs and learning experiences from KM practitioners as they steer their organizations into the future. More information. https://www.kmworld.com/Conference/2023

Just For Fun

Image Credits:

Donut: Photo by NajlaCam on Unsplash

Customer Service Reps: Photo by LumenSoft Technologies on Unsplash