Intelligent Automation News #17
Today, take a look at the impact current media AI-darling ChatGPT could have with a possible Microsoft partnership. Celonis explains an improvement to process mining. And there’s something exceptionally funny (at least IMO) at the end.
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-?????????Marty
What ChatGPT in Microsoft 365 Could Spell for the Workplace
There’s a lot of chatter around ChatGPT, the generative artificial intelligence tool from OpenAI. With obvious applications for customer chat, everyone is just beginning to scratch the surface of the tool’s potential uses. While there’s no formal confirmation from Microsoft about an investment in OpenAI, this post suggests there is and outlines the implications of a partnership. Having your emails and reports written for you within Office could be one outcome. See what the chatter is about .
What Is Object-Centric Process Mining?
Object-centric process mining (OCPM) is a novel approach to process mining and execution management that overcomes the limitations of traditional techniques and allows organizations to better visualize and analyze the complexity and interconnectedness of modern business operations. Take a dive into object-centric process mining here .
System Migration: 7 Risks to Evaluate
As pointed out in the post, “system migrations are costly, time-consuming, resource intensive and often fraught with risk.” However, there’s no avoiding them as technology improves. One top risk is security:
“As existing information systems have been modified over the years,?it’s common for security issues to be fixed in a patchwork-like manner as they’re identified.?The risk of re-exposing these security risks because they were overlooked or not well documented is a very real possibility that could challenge the success and validity of any migration project.” See what the other 6 risks are for yourself .
Three Goals for Accounts Payable in 2023
Are you focusing on the right three goals to improve your accounts payable processes this year? Beanworks identifies their top three in this post:
1.??????Reduce paperwork
2.??????Better visibility into financial data
3.??????Improve compliance
Why the Hype for Hyperautomation
This piece provides a nice overview of both the benefits of hyperautomation and suggest use cases (at a high level) in healthcare, finance and banking, retail, and manufacturing. There are many hyperautomation benefits, such as improves automation of processes, enables more focused team collaboration, allows business flexibility, enhances company ROI, and makes a business future ready. Learn about the hype for hyperautomation .
领英推荐
The Value of Customer Service
Doculabs has been at least partially focused on the customer experience, via customer communications management (CCM), since the beginning. The continue to focus on the customer experience and how intelligent automation tools continue to improve that journey. This post is a useful reminder of the hard cash reasons for keeping customers satisfied. It notes that analysts from Accenture estimate US companies lose $1.6 trillion – each year – because of poor customer service. Read more about the value of customer service .
Neiman Marcus Offers Tips for Transition to the Cloud
Neiman Marcus changed some of its development teams from the ground up to move to AWS cloud services. What lessons did they learn along their cloud journey? One lesson is that you need to build a cloud team. Cloud transition tips are here .
EVENTS
Document Strategy Forum 2023?
May 22 -24?
Charlotte, NC?
Start planning your travel now. Doculabs is a conference partner. We hope to see you there!?
Registration isn’t open just yet for the event for content management, customer communications, and CX strategies, but you can sign up for alerts now.?
?MER Conference?
May 22-24?
Chicago, IL?
We are excited to be speaking at MER again this year. It’s shaping up to be another great event in our home city. This is THE event to attend for cutting-edge insights and best practices for information governance.?
JUST FOR FUN
Photo credits
Number 7 Photo by Marcel Eberle on Unsplash
Hype Photo by Verena Yunita Yapi on Unsplash
Happy face Photo by Jacqueline Munguía on Unsplash