IntelePeer Insights
A recent Frost & Sullivan report points to CX being a key differentiator in today’s highly competitive world, whether for driving revenue growth or creating more loyal customers. Coupled with the continual need to improve contact center efficiencies, no better climate for AI, especially generative AI, has previously existed. IntelePeer’s CEO Frank Fawzi recently sat down with No Jitter to discuss generative AI and its use in the contact center. From understanding the three stages of automation to detailing how the technology can lead to 100% automated self-service, the article, highlighted below, is a worthwhile read. Until next month, I hope you enjoy the remainder of summer.
Jeremy Jones
Chief Commercial Officer
Using AI In Front of The Contact Center
“By leveraging large language models which allow you to do a lot more automation…the exchange you can have between a virtual agent and the customer expands significantly to go into more complex intents.” Read the latest NoJitter article to learn about generative AI’s impact on the contact center from IntelePeer’s CEO, Frank Fawzi.
Read more https://bit.ly/45v89lH
How artificial intelligence is transforming digital customer service
Generative AI has disrupted technology as we know it. When strategically implemented, AI and hyper-automation create a natural, effective conversation between AI and your customer. Watch this short demo to see how.
Watch now https://bit.ly/45IdLZG
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How businesses can leverage AI to fulfill customer expectations and preferences
Customer experience (CX) is a key differentiator in today’s highly competitive world, whether driving revenue growth or creating more loyal customers. Nevertheless, delivering superior CX is no easy task. As a result, many leading retail brands deploy AI to understand, anticipate and fulfill their customer expectations, boosting CX and reaping subsequent rewards.? Read our blog to learn how.
Read more https://bit.ly/3qTT6Tu
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3 ways data & analytics should tailor your generative AI + automation strategy
Generative AI + automation is changing the future of contact centers. But there are two more integral pieces to successfully implementing the technology: data and analytics. Combining the intelligence of generative AI’s sentiment analysis with data and analytics crafts a deeper understanding of your business processes and customer interactions. Attend this webinar to learn how to combine generative AI, automation, data, and analytics, while simultaneously prioritizing security, privacy, and guardrails.
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Ready to revolutionize your organization with communications automation? Contact us today.??
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