IntelePeer Insights

AI and Automation have already created massive change for businesses, especially as it pertains to customer service and experience. In fact, according to Metrigy , AI is involved with solving 43.8% of customer interactions today and that will climb to 65.7% by 2025. Companies looking to stay ahead of the competition have either already added, or plan to add, generative AI into their operations. The top focus areas: customer feedback, contact center, and self-service/knowledge management. On Thursday, IntelePeer CEO Frank Fawzi will participate in a Metrigy webinar on this very subject. In addition, he, and Robin Gareiss , Metrigy CEO, will provide action points that can be implemented today in preparation for tomorrow. We invite you to join us, registration details are below. For those attending Channel Connect later in October, stop by our booth (#606) we’d love to say hello.

Tom Dziersk

Chief Revenue Officer

CX automation will create massive change in contact centers of the future?

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The pace of change in customer experience technologies is unprecedented. AI-enabled automation is generating efficiencies and benefits that will completely change the landscape of CX in the future. Join IntelePeer CEO, Frank Fawzi, and Metrigy CEO, Robin Gareiss, to learn about what the contact center of the future looks like, and how you can start planning for it today.?

Save your seat < https://www.brighttalk.com/webcast/18674/592190?utm_source=IntelePeer&utm_medium=website&utm_campaign=592190 >?

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The top 5 considerations when choosing a Communications Automation Platform?

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Layering automation and AI over your current communications solution? That’s great! However, to find success, you need to select a communications automation platform that will support your organization’s unique needs. Read our article to learn what to look for in automation and AI providers.??

Read now < https://intelepeer.com/blog/top-considerations-when-choosing-a-communications-automation-platform/ >?

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How Automation and AI Can Transform Your Contact Center to Improve Efficiency and Customer Experience??

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Automation and AI have made their way into a myriad of businesses, introducing new capabilities, improving efficiency, and unlocking unique opportunities for innovation. In the case of the contact center industry, the arrival of conversational and generative AI is paving the way for an unprecedented revolution. So, what are the benefits of automating your contact center through artificial intelligence? And how can they help you keep up with the demands of a modern, always-connected end-customer base??

Learn more < Automation & AI to Transform the Contact Center ( intelepeer.ai ) >??

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3 ways to create labor cost savings with AI driven hyper-automation?

For your organization to thrive and increase profit, it’s critical to reduce labor costs. Attend our webinar to learn how AI driven hyper-automation can save time, boost productivity, and improve customer experience – all while decreasing labor costs. We will discuss how to use AI driven hyper-automation to implement intelligent routing to save on agent resources, self-service options for in-demand customer tasks, and an agile, customer-centric journey.?

Watch now < Data and Analytics for Generative AI | Webinar ( intelepeer.ai ) >??

Ready to revolutionize your organization with communications automation? Contact us today. ???

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