IntelePeer Insights

Welcome to the inaugural issue of our LinkedIn Newsletter, IntelePeer Insights. With Insights, our goal is to highlight IntelePeer content and educational material to help you on your communications automation journey. For instance, did you know there’s an emerging marketplace – Communications Automation Platforms – and that IntelePeer’s AI-driven platform was named a Hot Vendor in the space? A landmark appointment for IntelePeer, Aragon Research ranks us among those companies fostering communication transformation with cutting-edge products, services and technologies; find out more below. Thank you for reading and we hope you follow us as we deliver the resources needed to revolutionize the communications experience.?

Jeremy Jones

Chief Commercial Officer

How to leverage the best Communications Automation Platform (CAP) vendors in 2023

Selecting the right CAP provider is critical to your success with automation and AI. As business processes are reinvented with this integrated communication solution, your organization must invest in the provider that can deliver innovative customer experiences and engagements, driven by context and personalization. Learn what to look for in this special report by Aragon Research.

Get the Report: https://bit.ly/3QchgD5

3 ways data & analytics should tailor your generative AI + automation strategy

Generative AI + automation is changing the future of contact centers. But there are two more integral pieces to successfully implementing the technology: data and analytics. Combining the intelligence of generative AI’s sentiment analysis with data and analytics crafts a deeper understanding of your business processes and customer interactions. Attend this webinar to learn how to combine generative AI, automation, data, and analytics, while simultaneously prioritizing security, privacy, and guardrails.

Save your seat: https://bit.ly/3O92kmr

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The future of CX is knowing what your customers want before they call or text you

Like many industries, financial services (FinServ) have seen new challenges rise over the last three years, such as employee shortages and ever-evolving customer expectations. As these issues continue for the foreseeable future, savvy FinServ companies must strive to meet demands for improved customer service. Communications automation is the key to achieving this new level of personalization.?

Read more: https://bit.ly/3JJVlyY

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Achieving a customer-centric vs. agent-centric experience using automation & generative AI

Achieving a customer-centric business strategy is critical, resulting in long-term customer loyalty and ongoing business growth. Luckily, transitioning to a customer-centric strategy doesn’t have to be at the expense of efficiency or productivity. Attend this webinar to learn how to use automation, generative AI, and your existing customer data, to transform your customer journey, while lowering the cost of doing business, and accelerating ROI.

Watch the webinar: https://bit.ly/3OuxN44

Ready to revolutionize your organization with communications automation? Contact us today.??