Integration and Organizational Structure
Indra A. Books
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Recently, I observed a fascinating interaction between two teams. One team prided itself on careful planning and methodical execution, while the other thrived on rapid iteration and frequent adjustment. Both were successful in their own right, yet their collaboration was strained by these differences. This scenario plays out in organizations everywhere, raising an important question: How do we build organizations that thrive on diversity rather than fighting it?
The conventional wisdom often pushes for standardization. "If everyone just worked the same way," the thinking goes, "everything would be easier." But this approach misses a crucial truth: different types of work often require different approaches. A team handling regulatory compliance needs a different rhythm than a team developing new products. The key isn't forcing uniformity – it's creating an environment where different approaches can coexist and complement each other.
This integration challenge boils down to three key principles that I've seen work consistently across organizations. First, focus relentlessly on outcomes over methods. When teams understand what they're trying to achieve together, they're more likely to find practical ways to work together. I recently watched a traditional finance team and an agile product team resolve their differences by focusing on their shared goal: delivering value to customers while managing risk effectively.
Second, build bridges, not walls. These bridges take many forms – shared vocabulary, regular touchpoints, or liaison roles. One organization created "translation meetings" where teams would share updates in plain language, avoiding methodology-specific jargon. This simple practice dramatically improved cross-team understanding and cooperation.
Third, create space for diversity. This means acknowledging and respecting that different approaches exist for good reasons. When leaders actively demonstrate that various working styles are valued, teams stop trying to convert each other and start finding ways to leverage their differences.
The practical implementation of these principles requires intentional leadership. Start by mapping where different approaches exist in your organization and why they emerged. Look for natural connection points between teams and strengthen them. Most importantly, help teams understand each other's constraints and priorities.
As we move forward in 2025, the organizations that will thrive aren't those that enforce uniformity, but those that master the art of integration. The question isn't "How do we get everyone to work the same way?" but rather "How do we help different approaches work together effectively?"
The next time you encounter teams working differently, resist the urge to standardize. Instead, ask yourself: How can these differences become a source of strength rather than friction?
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