Integration and Digitalisation: Paving the way to greater heights in 2025

As we step into 2025, Infinity is guided by two central themes: integration and digitalisation. These twin pillars represent our commitment to fostering collaboration across all divisions and embracing technology to drive efficiency and innovation. Integration means breaking down barriers and encouraging teamwork throughout the company. We have 5 different business segments: integrated freight forwarding, flexitank solutions, land logistics, logistics centres and 4PL. In the past, some divisions often worked independently in the process of their departmental with limited interaction with other divisions, resulting in probably missed opportunities, and we believe this is an area that can be improved to further enhance value for our stakeholders. To create synergy among divisions, we must build stronger bridges through knowledge and strategy sharing to unlock new opportunities and drive efficiency. Integration is not just about processes -- it is about building trust and fostering relationships where every employee feels that they are part of something bigger. Through integration, the five business segments will work together seamlessly to offer fully integrated logistics services to our customers.

While integration focuses on bringing people together, digitalisation shapes how we work. Digitalisation is not limited on how to improve efficiency by automating repetitive tasks. It is about cultivating a digital-first mindset that shapes our attitude and behaviour. We must adopt a digital-first mindset in our everyday routine as well as when tackling new tasks. Although these steps may not be the fastest or most familiar way that we usually do, there is a chance for us to rethink how we can start and integrate digital tools into our business practices. While every transformation comes with challenges and adaptation periods, having a digital-first mindset makes the transition process smoother and faster, enabling businesses to fully embrace digitalisation and pave a path towards automation.

As a service industry, people remain Infinity's greatest assets. Without the talent, we would not be where we are today. As the world is changes rapidly, we need to transform our organisational structure from a pyramid to a diamond shape, allowing more key insights from middle managers to be heard. We realised that the pyramid organisational structure, where the decisions are made from the top, is becoming less effective in communication and innovation. As we look to the future, organisational transformation must start by upskilling and reskilling our workforce. Only when our talent strengthens their competencies and broadens their skill sets can we realise a bottoms-up approach and transition into a diamond-shaped organisation.

As we transform how we work, we remain focused on enhancing value for our stakeholders through strong ESG (Environmental, Social and Governance) initiatives. As a logistics company, we understand our environmental impact and are committed to minimising the negative consequences. In 2025, we will continue focusing on decarbonisation efforts by investing in the electrification of our Material Handling Equipment (MHEs) and transitioning to renewable energy sources. We encourage reverse logistics for our Flexitank business segment in supporting our 4R program –Reuse, Repurpose, Recycle and Recover –to ensure the materials and products are handled responsibly after use.

Our sustainability efforts aim to protect the environment while prioritising people within and beyond our organisation. We focus on our employees' well-being through regular wellness programmes, as employees remain the core of Infinity. As a people-oriented company, we continue to extend this commitment to communities by actively engaging in charitable activities to support those in need, upholding the spirit of “taking from society and giving back to society”.

Strong governance is central to our strategy for generating value for stakeholders. This framework shapes key practices such as risk management, decision-making, transparency, compliance with regulations, and ethical conduct. We will regularly evaluate and enhance our governance structure to guarantee adherence to all relevant regulations, helping us minimise risks that might impact operations while maintaining the trust and confidence of our stakeholders.

Looking ahead, guided by our integration and digitalisation strategy, Infinity will continue to deliver excellent services and create value for our stakeholders. With collective effort and commitment, we are confident that 2025 will be a remarkable year for Infinity. We wish that the year of the Wood Snake brings wisdom, prosperity, and success to us all.

While integration focuses on bringing people together, digitalisation shapes how we work. Digitalisation is not limited on how to improves efficiency by automating repetitive tasks. It is about cultivating a digital-first mindset that shapes our attitude and behaviour. We must adopt a digital-first mindset in our everyday routine as well as when tackling new tasks. Although these steps may not be the fastest or most familiar way that we usually do, there is a chance for us to rethink how we can start and integrate digital tools into our business practices. While every transformation comes with challenges and adaptation periods, having a digital-first mindset makes the transition process smoother and faster, enabling businesses to fully embrace digitalisation and pave a path towards automation.

As a service industry, people remain Infinity's greatest assets. Without the talent, we would not be where we are today. As the world is changes rapidly, we need to transform our organisational structure from a pyramid to a diamond shape, allowing more key insights from middle managers to be heard. We realised that the pyramid organisational structure, where the decisions are made from the top, is becoming less effective in communication and innovation. As we look to the future, organisational transformation must start by upskilling and reskilling our workforce. Only when our talent strengthens their competencies and broadens their skill sets can we realise a bottoms-up approach and transition into a diamond-shaped organisation.

As we transform how we work, we remain focused on enhancing value for our stakeholders through strong ESG (Environmental, Social and Governance) initiatives. As a logistics company, we understand our environmental impact and are committed to minimising the negative consequences. In 2025, we will continue focusing on decarbonisation effort in investing the electrification of our Material Handling Equipments (MHEs) and transitioning to renewable energy sources. We encourage reverse logistics for our Flexitank business segment in supporting our 4R program –Reuse, Repurpose, Recycle and Recover –to ensure the materials and products are handled responsibly after use.

Our sustainability efforts aim to protect the environment while prioritising people within and beyond our organisation. We focus on our employees' well-being through regular wellness programmes, as employees remain the core of Infinity. As a people-oriented company, we continue to extend this commitment to communities by actively engaging in charitable activities to support those in need, upholding the spirit of “taking from society and giving back to society”.

Strong governance is central to our strategy for generating value for stakeholders. This framework shapes key practices such as risk management, decision-making, transparency, compliance with regulations, and ethical conduct. We will regularly evaluate and enhance our governance structure to guarantee adherence to all relevant regulations, helping us minimise risks that might impact operations while maintaining the trust and confidence of our stakeholders.

Looking ahead, guided by our strategy of integration and digitalisation, Infinity will continue to deliver excellent services and create value for our stakeholders. With collective effort and commitment, we are confident that 2025 will be a remarkable year for Infinity. We wish that the year of the Wood Snake brings wisdom, prosperity, and success to us all.

整合与数字化：开拓2025新高度之路

踏入2025年，鹰辉物流将“整合”和“数字化”作为两大核心主题，展示我们致力于推动全面协作和拥抱技术创新的坚定承诺。这两大支柱将为提升效率与创新注入源源不断的动力。

整合：打破壁垒，共建协作

整合意味着打破部门间的隔阂，推动公司内团队的紧密合作。鹰辉物流目前的业务涵盖五大板块：综合货运代理、液袋解决方案、陆路物流、物流中心和第四方物流（4PL）。过去，各部门在处理内部事务时常常独立运作，缺乏充分互动，可能因此错失一些协同效应的机会。我们相信，通过加强知识和策略的共享，能够创造更大的协同价值，进而为利益相关者带来更多收益。

整合不仅是优化流程，更是建立信任和关系，让每一位员工感受到自己是公司大家庭中的重要一员。通过整合，我们的五大业务板块将实现无缝协作，为客户提供全面的综合物流服务。

数字化：重塑工作方式

数字化不仅是通过自动化简化重复性工作，更是培养“数字优先”的思维方式，塑造我们的态度和行为习惯。在日常工作中以及应对新任务时，我们都需要以数字化思维为导向，探索如何将数字工具融入到业务实践中。尽管这些转型步骤可能与以往的方式不同，甚至略显陌生，但它为我们提供了重新思考和优化的机会。

任何转型都会伴随挑战，但以“数字优先”的思维方式为引领，将使过渡过程更加顺畅、高效，帮助企业全面拥抱数字化，迈向自动化的未来。

人才：鹰辉的最大资产

作为服务型企业，人才始终是鹰辉物流最重要的资产。面对瞬息万变的世界，我们必须将组织架构从传统的“金字塔形”转变为“钻石形”，让中层管理者的见解和经验发挥更大的作用。我们意识到，仅依靠自上而下的决策方式已无法适应高效沟通和创新的需求。

展望未来，组织转型需要以提升员工技能为基础。只有通过“提升技能”和“再培训”，强化员工的能力，拓宽他们的技能范围，才能实现“自下而上”的管理模式，逐步转型为“钻石形”组织。

可持续发展：肩负责任，着眼未来

在可持续发展方面，鹰辉物流始终专注于为利益相关者创造价值，并积极落实环境保护、社会责任与公司治理（ESG）计划。作为物流公司，我们深知自身对环境的影响，并致力于将负面影响降到最低。在2025年，我们将继续推动减碳行动，投资于物料搬运设备（MHE）的电气化以及可再生能源的使用。在液袋业务中，我们鼓励实施逆向物流，支持我们的“四环计划”（再利用、再设计、再循环、再回收），确保材料和产品在使用后得到妥善处理。

同时，我们注重员工的身心健康，通过定期的健康计划提升员工的福祉。作为一家以人为本的企业，我们也将这种关怀延伸至社会，积极参与公益活动，帮助有需要的人，秉承“取之社会，用之社会”的精神。

治理：诚信与透明的基石

强有力的治理是我们为合作伙伴创造价值的关键。通过完善的治理框架，我们确保在风险管理、决策制定、透明度、合规性以及道德行为等方面的高标准。我们将定期评估并优化治理结构，以确保符合相关法规，降低可能对运营造成影响的风险，同时保持合作伙伴的信任与信心。

展望未来，在“整合与数字化”战略的指引下，鹰辉物流将继续为客户提供卓越服务，并为合作伙伴创造更多价值。凭借全体员工的共同努力和坚定承诺，我们相信2025年将成为鹰辉发展史上意义非凡的一年。愿木蛇之年为我们带来智慧、繁荣与成功！