Integrating ServiceNow with OSDU (Open Subsurface Data Universe) can bring significant value to energy companies, particularly those in the oil & gas

Technical Architecture for ServiceNow & OSDU Integration

Below is a high-level technical architecture diagram for integrating ServiceNow with OSDU (Open Subsurface Data Universe). This architecture supports multiple use cases, such as Incident Management, GRC, ITOM, Change Management, and Data Access Governance.

?? Key Components in the Architecture

1. OSDU Data Platform
2. ServiceNow Modules
3. Integration Layer

?? Architecture Diagram (High-Level Flow)

 +----------------------------------------------------------+
 |                   ServiceNow Platform                    |
 |----------------------------------------------------------|
 | - ITSM (Incident, Change, Problem Mgmt.)                 |
 | - GRC (Governance, Risk, Compliance)                     |
 | - ITOM (Event Management, Cloud Discovery)              |
 | - Virtual Agent (AI Chatbot for OSDU Queries)           |
 | - Service Catalog (Data Access Requests)                |
 +----------------------------------------------------------+
                      ↑         ↑        ↑
                      |         |        |
                      |         |        | (ServiceNow IntegrationHub)
                      |         |        |
          +-----------+---------+--------+----------------+
          |                 Integration Layer           |
          |---------------------------------------------|
          | - ServiceNow IntegrationHub API Connectors |
          | - OSDU REST APIs (Data, Search, Security)  |
          | - Webhooks (Real-time event processing)    |
          +--------------------------------------------+
                      ↑         ↑         ↑
                      |         |         |
  +-------------------+---------+---------+----------------+
  |                   OSDU Cloud Platform (Azure/AWS/GCP)  |
  |--------------------------------------------------------|
  | - OSDU Data Lake  (Well Logs, Seismic, Production Data)|
  | - OSDU API Services (Data Ingestion, Search, IAM)      |
  | - Monitoring & Event Streams (CloudWatch, Azure Monitor)|
  | - Access Management (RBAC, Identity Federation)        |
  +--------------------------------------------------------+
        

??? Technical Integration Details

1?? Incident & Problem Management

• Trigger: OSDU platform detects an error (e.g., failed data ingestion, API timeout).
• Integration:OSDU Monitoring sends an event (via webhook) to ServiceNow ITOM.ITOM creates an Incident in ServiceNow ITSM.AI-based auto-routing assigns the ticket to the right OSDU team.Resolution Updates are synced back to OSDU via API.

2?? GRC Compliance & Risk Management

• Trigger: A compliance violation is detected (e.g., unauthorized data access).
• Integration:ServiceNow GRC continuously monitors OSDU access logs.A risk score is assigned based on compliance frameworks (ISO 27001, GDPR).Automated corrective actions (e.g., access revocation) are triggered.

3?? ITOM for Cloud & Data Pipeline Monitoring

• Trigger: Performance degradation or cloud resource anomaly.
• Integration:OSDU logs are ingested into ServiceNow ITOM via Event Management.AI/ML-driven alert correlation helps detect root causes.Automated remediation triggers workflows (e.g., restart data pipelines).

4?? Self-Service Data Access Management

• Trigger: A geoscientist requests access to seismic data.
• Integration:Request is raised in the ServiceNow Service Catalog.Approval workflow checks access policies in OSDU IAM.Upon approval, the OSDU API grants secure data access.

5?? AI Chatbot for OSDU Data Queries

• Trigger: A user asks a chatbot for well production data.
• Integration:ServiceNow Virtual Agent processes the request using NLP.Calls the OSDU Search API to retrieve data.Presents formatted results in the chat.

??? Technology Stack

?? Key Benefits

? Automated Issue Resolution – Faster response to OSDU system issues.

? Enhanced Security & Compliance – Risk mitigation with ServiceNow GRC.

? Operational Efficiency – Automated cloud monitoring with ITOM.

? Seamless Data Access – Controlled and auditable data access via Service Catalog.

? AI-Driven Insights – ServiceNow Virtual Agent improves user experience.

1. Incident and Problem Management for OSDU Platform

Use Case:

Energy companies using the OSDU platform rely on cloud-based data lakes for subsurface data storage and analytics. If an issue arises (e.g., data ingestion failure, API errors, or cloud service outages), a seamless integration with ServiceNow can automate the incident detection, assignment, and resolution process.

Integration Benefits:

• Automated ticket creation in ServiceNow based on OSDU platform monitoring alerts.
• AI-powered incident categorization and automated assignment to the right support team.
• Root cause analysis through ServiceNow Problem Management.
• Reduced downtime and improved operational efficiency.

2. OSDU Data Governance & Compliance with ServiceNow GRC

Use Case:

Companies in the energy sector must comply with regulations (e.g., ISO 27001, GDPR, industry safety standards, and data sovereignty laws) when handling subsurface data. Integrating ServiceNow Governance, Risk, and Compliance (GRC) with OSDU can help ensure data compliance and risk management.

Integration Benefits:

• ServiceNow GRC can continuously monitor OSDU data access, sharing policies, and cloud security controls.
• Automated risk assessments for non-compliant data storage or unauthorized access.
• Workflow automation for audit tracking, regulatory reporting, and risk remediation.
• Improved visibility into compliance risks across OSDU data management.

3. IT Operations Management (ITOM) for OSDU Cloud Infrastructure

Use Case:

OSDU is often deployed on cloud services (Azure, AWS, GCP). ServiceNow ITOM can provide real-time monitoring and predictive analytics for OSDU workloads running in these cloud environments.

Integration Benefits:

• Discovery of OSDU cloud resources (compute, storage, network) in ServiceNow CMDB.
• Event correlation and AIOps to detect anomalies in OSDU cloud performance.
• Automated incident remediation (e.g., restart failing OSDU services based on ITOM workflows).
• Cost optimization by analyzing cloud consumption patterns.

4. Self-Service Data Access Management via ServiceNow Service Catalog

Use Case:

Geoscientists, data engineers, and analysts need controlled access to OSDU data. A ServiceNow-based self-service portal can be used to manage OSDU data access requests.

Integration Benefits:

• Employees can request access to specific OSDU datasets via the ServiceNow Service Catalog.
• Automated approval workflows based on role-based access control (RBAC) policies.
• Integration with OSDU IAM (Identity & Access Management) for provisioning.
• Audit logs for all access requests, improving security & compliance.

5. Change Management for OSDU Data Pipelines

Use Case:

Changes to OSDU workflows (e.g., new data ingestion pipelines, schema updates, API modifications) need proper governance to avoid service disruptions. ServiceNow Change Management can help enforce structured approvals and tracking.

Integration Benefits:

• Standardized change request workflows for OSDU data pipeline updates.
• Impact analysis to identify potential disruptions before implementation.
• Automated rollback mechanisms for failed changes.
• Improved visibility into changes affecting business-critical subsurface data.

6. ServiceNow Virtual Agent for OSDU Data Queries

Use Case:

Users often need to query OSDU for specific well logs, seismic data, or production reports. Instead of manually searching through large datasets, a ServiceNow Virtual Agent (chatbot) can be integrated with OSDU APIs to provide real-time, AI-powered responses.

Integration Benefits:

• Users can ask ServiceNow Virtual Agent for OSDU data insights (e.g., "Show me last month’s well production data").
• AI-powered search to retrieve structured/unstructured subsurface data.
• Reduces time spent manually searching OSDU data catalogs.

Conclusion

By integrating ServiceNow with OSDU, energy companies can streamline operations, enhance compliance, optimize IT resources, and improve user experience. These integrations can be implemented using ServiceNow Integration Hub, API connectors, and cloud-native automation workflows.