An Integrated IT Management and Business Communications Solution

The ever-evolving workplace has created unique challenges for businesses to support a hybrid workforce while driving growth and efficiency. It’s even more challenging for mid-size businesses with limited resources. To help organizations navigate this complex landscape, Cognizant is offering a new solution in partnership with GoTo for IT management and business communications. Cognizant and GoTo have collaborated for nearly a decade to support large enterprise customers. ?The ?partnership expands to combine the capabilities of GoTo Resolve and GoTo Connect with Cognizant’s trusted digital workplace platform – Cognizant WorkNEXT?, to provide a consolidated, simple, and cost-effective solution for mid-size businesses.

Cognizant’s WorkNEXT? platform empowers enterprise businesses to transform traditional workplaces into digital-first, agile, and collaborative environments with a user-friendly experience. This integrated solution brings those capabilities to mid-size organizations with built-in, native access to IT management and business communication products. Customers with limited size and budget will now have all the tools and resources they need in one solution to effortlessly manage remote operations while driving greater productivity and improving the employee experience. ?The solution provides:

• Remote IT Management and Support for remote device monitoring, antivirus and patch management, and troubleshooting of IT endpoints (including laptop, desktop, mobile, and tablet devices), enabling increased flexibility to manage IT environments anywhere.
• Mobile Device Management (MDM) to control, secure, and enforce policies on smartphones, tablets, and other mobile endpoints through automated tasks and actionable insights.
• Inventory Management to track and manage hardware and software assets throughout their lifecycles, including IT endpoints, applications, and servers through a single pane of glass.
• Augmented Reality Visual Engagement for mobile camera sharing with visual annotations to easily guide end-users through remote equipment installation and hardware troubleshooting.
• Unified Collaboration in a comprehensive suite of business communications tools, all within one solution, to centralize interactions and elevate customer experiences with personalized service through a cloud-based phone system and AI-powered contact center solution.
• Streamlined deployment and support services encompassing detailed assessment of current IT support processes and tools, development of migration and deployment plans, green field deployments and ongoing platform monitoring and management.

Our partnership with GoTo empowers mid-size businesses to provide seamless support to hybrid work environments with efficiency, security, and collaboration they need to win in today's digital landscape.

For more information, visit Digital Workplace Services.