Intact Insider | October 9, 2024
Welcome back, Insiders!
We want to start by saying a big thank you for the amazing support you showed during the launch of our LinkedIn newsletter on September 25th. It’s great to see you settling into our new home, and we’re excited to bring you the Inside(r) scoop each week to keep you informed, inspired, and connected.
Our goal is simple: To bring you closer to the heart of Intact Technology. Whether you're a long-time partner, a valued customer, or new to our community, we’re here to share insights, success stories, and the innovative spirit that drives everything we do. Each issue will highlight how we’re leveraging technology to empower people, simplify processes, and achieve exceptional outcomes in the federal IT space. We hope you enjoy, engage, spread the word, and feel the passion we bring to making a meaningful impact, every day.
In the last issue, we explored our strategic investments in social impact and our unwavering commitment to ‘Doing the Right Thing’ as our guiding North Star.
ICYMI: Explore Issue 1
In this issue of Intact Insider, we’re shifting focus to the evolving IT landscape. Today we'll discuss...
You're not in the business of IT—you're in the business of value creation.
Remember when every company had its own data center? Those freezing cold rooms that hummed with racks of servers and hardware, requiring constant maintenance and expensive refreshes? The IT landscape has evolved drastically since then—from data centers to the cloud and SaaS providers—and now we're on the cusp of another paradigm shift: a move towards SaaS platforms that drives whole-of-business fulfillment.
This shift allows organizations to reallocate their CapEx and OpEx toward advancing their mission, gaining agility, and scaling more effectively. It’s no longer just about maintaining infrastructure; it’s about delivering end-to-end value across business operations.
Cloud computing sparked this revolution by reducing the need for in-house server management. Instead, businesses could now deliver services and execute their mission more efficiently, leveraging cloud platforms to optimize resources and streamline operations.
Value stream management, maximizing end-to-end business value, is now central to business operations and customer experiences. Unlike cloud, which only affected their IT departments, organizations that adopt SaaS are realizing that they need to address organizational change management (OCM) across their entire business.
In our experience, ServiceNow platform owners often face a critical inflection point: either remain confined to supporting IT or expand their scope to address the needs of the entire organization. Navigating the influx of demand from various business units can easily overwhelm platform teams, diluting focus and disrupting momentum as they struggle to distinguish true project requirements from routine enhancements and ongoing platform management.
However, value doesn't have to stagnate. ServiceNow exemplifies how consistent value is delivered—not just at launch, but through continuous management and strategic enhancements of its products over time. By adopting this same approach, organizations can sustain value creation, evolve capabilities, and elevate the impact of their ServiceNow investment across the business.
At Intact, we built our Management & Enhancement service to do just that.?
Today's enterprise software platforms, like ServiceNow, are powerful tools capable of transforming how organizations operate. But this power comes with inherent complexity. These aren't static systems—they're dynamic environments that need to evolve with the organizations they serve.?
Modern enterprise software platforms are intricate ecosystems, designed to handle a multitude of interconnected processes and vast amounts of data. They must adapt to changes in operations and compliance requirements. Which is why initial implementation isn't enough. Continuous maintenance and evolution are crucial to sustain value. Without proper management, systems quickly become outdated and fail to deliver promised benefits.
Our Management & Enhancement services offer a solution:
Management & Enhancement services augment in-house teams, combining institutional knowledge with external expertise for optimal results. This approach not only maintains current operations but actively improves and optimizes processes, systems, and workflows. It allows organizations to leverage the best of both worlds: intimate understanding of organizational goals and cutting-edge technical expertise from across industries.
This recent Harvard Business Review article spoke to us. Because we always say our business is about people first and technology second, we liked this quote in particular:
Digital transformation is less ‘digital’ (technology-based) and more "transformation" (people-based). When people don’t cooperate in digital efforts due to inherent assumptions, apprehensions, and fear, they don’t succeed.
In his article, professor and management expert, Vijaya Sunder M, shines a spotlight on three common ways even the savviest managers stumble when it comes to digital transformation and offers these best practices:?
领英推荐
Last week, we had the exciting opportunity to present alongside McChrystal Group at the ServiceNow DoD Annual All Hands. Together, we showcased how our combined expertise is empowering the United States Department of Defense to enhance mission effectiveness by aligning our outcome-driven technology implementation with McChrystal Group’s Talent Management Framework.
With the DoD's ambitious Fulcrum IT strategy, we see an exciting future for digital transformation within the defense sector. Fulcrum marks a major shift in how the DoD approaches technology, calling for modernization across its vast IT infrastructure while ensuring operational continuity, security, and scalability. Those who can offer solutions to these core challenges will find themselves at the forefront of this transformative initiative.
Intact and McChrystal are committed to driving these transformations—modernizing, securing, and optimizing systems for peak performance, even during surges. Our partnership with ServiceNow positions us to navigate these strategic changes, delivering long-term impact for the DoD’s mission.
A Community Effort
For the third consecutive year, Intact participated in the American Foundation for Suicide Prevention's Out of the Darkness Walk in Fairfax, Virginia. We're proud to announce that our team raised $8,300 for AFSP's local Fairfax chapter! We’re committed to this important cause, which is why Intact matched every donation to double our impact and support families affected by suicide.
Celebrate Hispanic Heritage Month with Us!
This month, we’re honoring the rich cultural tapestry woven by Hispanic and Latino Americans throughout our nation's history.?
Feature: A New Approach to Talent Sourcing
This week, Merit America and Stand Together published a documentary on Intact’s workforce development program—an alternative approach to bridge the talent gap by sourcing candidates whose values align with our mission and who have a strong desire to do meaningful work.
"To truly meet the demands of our industry, we have to start by putting people first—reimagining the way we address the talent shortage and embracing new pathways that recognize the value of every individual. We believe the true solution to the talent gap lies in people’s passions, potential, and desire to make a difference. Our workforce development program focuses on advancing people from diverse backgrounds and experiences, helping them unlock their full potential and thrive in ways that go beyond traditional qualifications,” Jesse White, CEO
Watch the documentary below to see how we’re redefining what it means to be “qualified”:
Contract Awards
We’re thrilled to partner with GSA on its cloud-based workplace reservation system! This $4.87 million contract is aimed at streamlining the agency’s workplace solutions. Our team's expertise in digital transformation and employee workflows will be instrumental in creating an intuitive, efficient solution that sets new standards in user experience.??
We want to hear YOUR inside scoop—be sure to drop a comment below!
We're extremely proud to partner with Intact Technology on empowering the federal employee lifecycle.