Intact Insider | November 21, 2024

Intact Insider | November 21, 2024

Welcome back, Insiders!

It’s been an eventful couple of weeks, but we’re glad you’re here.?

While administrative changes can create a feeling of uncertainty, it also presents unprecedented opportunities for those of us dedicated to modernizing federal operations through digital innovation. This includes a renewed focus on government efficiency.?

As fellow practitioners in the government technology space, we understand that our collective mission transcends political cycles: we're here to improve citizens' lives through smart, efficient technological solutions.?

We’re eager to explore how agencies can navigate this transitional period while maintaining momentum on their digital transformation journeys, and we’re excited to announce an upcoming virtual leadership roundtable with our partners at McChrystal Group ! We'll dive deep into one of the government's most pressing challenges: talent management in the digital age. More on that below.?

In this issue of Intact Insider, we'll discuss…

  • How federal HR leaders, who will drive the next wave of workforce transformation,?can apply technology and a winning framework to optimize talent management
  • Our recent implementation that’s helping elevate HR efficiency in the public sector
  • How our teams continue to make an impact in our communities—from veterans' gratitude initiatives to promoting inclusivity

Today's federal agencies are at a critical crossroads. They’re expected to build and retain a world-class workforce while also navigating increasing mission complexity and evolving labor dynamics.?

McChrystal Group and Intact Technology invite you to register for the first leadership roundtable of 2025—“The Public Sector’s Framework for Tech-Enabled Talent Management”. This virtual, one-hour discussion will include insights and actionable strategies for how government leaders can attract, empower, and develop their workforce. The panel includes experts on organizational effectiveness and technology enablement as well as practitioners with decades of experience leading HR transformation at the highest levels of government.

Be the first to secure your spot today >>

Elevating HR Efficiency in the Public Sector

A large federal agency recently partnered with us to modernize its Employee Referral Bonus Program (ERBP). The initiative transformed a manual process reliant on outdated systems—like SharePoint forms, emails, and spreadsheets—into a streamlined, automated solution powered by ServiceNow HR Service Delivery (HRSD).

Facing a critical need to significantly expand its workforce over the coming years, the agency required a recruitment and retention tool that was efficient, accurate, and employee-friendly. Intact delivered results through an agile approach that focused on:

  • Low-Code/No-Code Deployment: The ERBP redesign was fully implemented in just six weeks, minimizing disruption and maximizing impact.
  • Automation: The new system now automates tasks like case creation, payment approvals, and notifications, improving productivity and accuracy while reducing manual effort.
  • Enhanced Visibility: Interactive dashboards and detailed reports provide HR teams and agency leaders with real-time insights into program performance, SLA compliance, and trends.

In the past seven months alone, the system has handled over 21,000 tasks, created more than 2,000 cases, and triggered nearly 800 payments. By consolidating multiple platforms into one seamless workflow, the solution supports the agency’s mission to attract, retain, and grow its workforce while improving employee experience.

Read more about Intact’s Implementation approach >>

At Intact, transformation goes beyond technology. We believe in unlocking human potential—not only for our customers but for the communities we serve. Here’s how we’ve made an impact this November:

Best Buddies Champion of the Year Gala

On November 13, Preja Tamang Seckar and Angie Reyes, PMP? , represented Intact at the San Diego Best Buddies Champion of the Year Gala. Intact was recognized as a 2024 Champion of the Year Silver Sponsor, supporting Best Buddies International’s mission to foster inclusion and opportunity for individuals with intellectual and developmental disabilities.

HopeLink Behavioral Health Gala

On Friday, November 1, we were honored to attend the HopeLink Behavioral Health Imagine Hope Benefit Gala. This impactful event brought the community together to raise awareness and support for mental health and crisis intervention services.

HopeLink serves over 2,000 individuals annually and handles more than 200,000 calls, texts, and chats through the 988 suicide and crisis hotline. We’re proud to support this award-winning nonprofit as they meet the evolving mental health needs of our community.

Learn more about HopeLink’s mission >>

Veterans Day Service Project

Last week, our employees came together to honor veterans and give back to our community in a meaningful way. Our event featured Gloria Williams , a USAF veteran, who shared her inspiring journey from the military to federal IT at Intact.

We were proud to partner with NEST4US , assembling "gratitude bags" for veterans in support of their mission to empower and uplift the military community. Huge thanks to Gloria and the NEST4US team for making this day so special!

Read Gloria’s full story here>>

PEACES Collective SpREAD the Word Gala

On November 16, Intact sponsored and attended The PEACES Collective SpREAD the Word Gala! We were honored to sponsor the SpREAD the Word initiative for the second year in a row and support their commitment to promoting literacy and education in underserved communities. Thank you to Julia Cibulka for representing the Intact team at this impactful event!

Annual Sponsor-a-Family Event

Guided by our core values of empathy and teamwork, the Intact team came together to create a meaningful way to give back during the holiday season. This year, we’re sponsoring two families by providing festive baskets filled with groceries and a turkey to ensure a joyful Thanksgiving celebration.

On November 22, the baskets will be delivered by Nicholas French , bringing the team’s efforts full circle and ensuring these families feel supported this holiday season.

Upcoming Webinar: HR Transformation in the Public Sector

Join ServiceNow and industry experts on December 10 for an exclusive webinar on Modernizing Talent Management in the Federal Space. Discover innovative strategies and tools that are reshaping how agencies attract, retain, and empower their workforce.

ServiceNow Federal Forum 2025

Intact will be a Platinum Sponsor at the ServiceNow Federal Forum on February 12! This premier event brings together federal decision-makers to discuss the future of IT transformation.

Drop us a comment if you'll be attending—we’d love to see you there!


We want to hear YOUR inside scoop—let us know in the comments below what you'd like to read about in our upcoming issues!

Schedule a consultation here!


Jordan Smith

Client Specialist & Alliance Manager @ Intact Technology | Bachelor’s in Finance from Virginia Tech

6 天前

Can't wait for Fed Forum!

I'll be at Fed Forum 2025!!!

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