Insurance Law Firm of the Year

We had a great night at the Post Magazine Claims Awards last night with our guests Adrian Cousins, Patrick Strange, James O'Connor, and Steve Smart, and were really happy to pick up the award for Insurance Law Firm of the Year after missing out by a whisker last time round.

We were up against five other really strong firms, including insurer-side heavyweights RPC, DWF, and Weightmans.  For some it may seem odd than an insurance market award would go to a firm that doesn't act for insurers, and only represents policyholders, but it's a validation of our commitment to helping policyholders from within the market.  It was fitting that the judges' reason for choosing us was our approach of working closely with brokers.  As the judges put it, "for continued innovation in working with insurance brokers to improve outcomes for policyholders with complex claims".

We've always believed that brokers are the policyholder's best ally when insurers dispute a claim, and we're proud to have been recognised for our efforts (in however small a way) to bring a more collaborative approach to the claims process.  To us that collaborative approach has always seemed like common sense.  Even when an insurance claim is disputed, the fundamental characteristic of the policyholder / insurer relationship is one of customer and supplier, not of adversaries.  For an insurer to treat their policyholder as an opponent should always be a last resort, even when there's a disagreement about whether a policy responds.

Aside from having a fun time, last night was an opportunity to get feedback from our guests about a new initiative that we're working on for leveling the commercial playing field between policyholders and insurers, and we hope to be in a position to release some exciting information on that front over the summer.