Insurance chatbots: use cases, best practices, and examples????
Why stay on hold for 40 minutes when you can get your question answered by a smart bot within one minute?
Why should insurance companies deploy chatbots?
By 2027, chatbots will become the main customer service channel for at least 25% of businesses. Here’s why embracing and leading change is more than worth it:
- Stay available 24/7
- Provide instant responses in emergencies
- Cut costs
- Preserve customer context
- Effortlessly handle requests
- Learn more about your clients
When it comes to conversational chatbots for insurance, the possibilities are endless. You can train them on your company’s guidelines and policies and employ them to solve various tasks — here are some examples.
1. Chatbots provide robust customer support automation opportunities. They can handle common customer inquiries, provide assistance with policy-related questions, and guide customers through the insurance application process;
2. Thanks to the bot’s immediate feedback, insurance providers can make the claim-filing process less one-sided and intimidating;
3. Chatbots can help customers manage their insurance policies, such as updating personal information, adjusting coverage levels, or renewing policies;
4. Insurance chatbots can qualify leads based on predefined criteria and route them to the appropriate sales channels, making sure that every potential client ends up with the best-equipped agent;
5. Chatbots can proactively communicate with potential customers, explain the differences between insurance products, and help them choose the right plan.
You can find the 10 best practices for insurance chatbots in the article on our website, as well as see examples of successful cases!