Insite Track — Deliver a CX That Drives Business Success
Insite Managed Solutions
Tailored, Scalable Business Solutions for Contact Centers to Drive Performance and Efficiency.
Customer Service De-Escalation Skills for Call Center Agents
Empower your call center agents with the skills to expertly de-escalate challenging interactions. Check out our blog to learn the importance of customer service de-escalation and the essential techniques that turn customer frustrations into positive and productive experiences.
Pros and Cons of Off-The-Shelf vs Custom Call Center Training Courses
With a market so heavily saturated with training solutions to choose from, it can take time to know where to begin. The good news is you only need to make one decision to get started — will you purchase off-the-shelf or custom call center training??Learn more about the pros and cons of off-the-shelf vs custom call center training courses and how to choose for maximum performance improvement.
Insiter Spotlight — Meet our 2023 'Curiosity' Award Winner
Meet our 'Curiosity' Insite award winner — Bryan H., Data Analyst. A highly motivated and creative thinker, Bryan has shown an insatiable drive to learn and grow in his expertise. Hear his story and learn more about what this achievement and the Insite company culture mean to him.
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Creating a Better Customer Experience in 2024
The highest-performing contact centers in the world know that to gain a competitive edge, you must cultivate an unparalleled customer experience.?Our MegaMap? enables you to?optimize the customer journey and achieve your business goals by identifying opportunities and prioritizing improvements for immediate ROI.?Discover how this invaluable tool has helped Fortune 500 clients embrace groundbreaking customer experience technologies and processes to improve the customer experience and drive greater profitability. Read our free eBook to learn how this one-of-a-kind tool delivers on our 3x ROI guarantee.
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