'Insights Unveiled': A Q&A Series for the Hospitality Industry

Welcome to the first edition of our Q&S series 'Insights Unveiled', from Capcon. Today, we speak to Adam Ashforth, Operational Support Manager at Capcon.

Q: Thank you for joining us, Adam. To start off, could you tell us a bit about your role and the responsibilities you have at Capcon?

A: Thank you! As the Operational Support Manager, I have several key responsibilities. Firstly, I am in charge of organising training plans for new starters within the company. This involves ensuring that they receive the necessary training to become proficient in their roles. Additionally, I assist in providing training for these new starters, guiding them through the onboarding process.

?Another aspect of my role is organising refresher training for our current auditors. This helps to ensure that they stay up to date with the latest standards and best practices in their field. Lastly, I work as a data tracker, keeping an eye on the performance of our internal standards and regional teams.

Q: That sounds like a multifaceted role, Adam. How do you go about helping clients at Capcon with your responsibilities?

A: In terms of helping our clients, my role indirectly contributes to providing them with high-quality service. By organising comprehensive training plans for new starters and facilitating their smooth integration into the company, we ensure that our teams are well-equipped to handle client engagements effectively. This ultimately leads to better outcomes for our clients.

Moreover, by organising refresher training for our auditors, we ensure that their skills and knowledge remain sharp, enabling them to provide accurate and reliable assessments for our clients. By monitoring internal standards and regional performance data, we can identify areas for improvement and take proactive measures to address them, which ultimately benefits our clients.

Q: It's clear that your role plays a crucial part in maintaining the standards and performance of Capcon. With such diverse responsibilities, what aspect of your role do you enjoy the most?

A: I find fulfilment in various aspects of my role, but if I had to pick one, it would be organising training plans for new starters. Witnessing the growth and development of our team members as they progress through their training journey is truly rewarding. It's gratifying to see them acquire new skills, gain confidence, and become valuable contributors to the company.

Additionally, by working closely with the new starters, I have the opportunity to build relationships and foster a supportive environment. This aspect of my role allows me to make a positive impact on their experience within the company, which is something I greatly enjoy.

Q: That's wonderful to hear, Adam. Building a supportive environment and contributing to the professional development of your colleagues is indeed a rewarding aspect of your role. Lastly, how does Capcon ensure that its internal standards and regional performance meet the highest levels of excellence?

A: Capcon places a strong emphasis on continuous improvement and maintaining high standards across all aspects of our operations. To ensure that our internal standards meet the highest levels of excellence, we have established robust quality assurance processes. This includes regular audits and reviews to identify any areas where we can enhance our performance or refine our processes.

Additionally, we closely monitor regional performance data to identify trends and patterns. By analysing this data, we can identify areas where additional training or support may be needed. This proactive approach allows us to address any potential issues before they become significant challenges, ensuring that our regional teams consistently deliver exceptional results.?

Q: Thank you for sharing those insights, Adam. It's been a pleasure speaking with you and gaining a deeper understanding of your role as the Operational Support Manager at Capcon. Your contributions to training and maintaining high standards are vital for the success of the company and its clients. We appreciate your time and expertise today.

A: Thank you for having me. It was my pleasure to participate in this Q&S session and provide insights into my role at Capcon.

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