Insights from Insurtech Insights

We're back from Europe's largest insurtech conference, Insurtech Insights, and what a couple of days it was.

While exchanging ideas with leading insurance professionals was exciting, a striking insight was that the topics were similar to last year. The industry is making progress, but there's still more to do.

Here are recurring topics from almost every discussion:

#1: Transformation

The world is digital. And to stay relevant, insurers must adapt. You've probably heard it hundreds of times. But the truth is that the industry is years behind on the transformation. And with how fast digital innovation is moving, many insurers risk falling behind. 

#2: Customer obsession

Insurers must develop a customer obsession. And putting it into action requires a large dose of bravery. Making customers the center of your business needs rethinking every part of your insurance offering — mapping everything out starting from the customer.

#3: Structured data

Data is the life of the insurance industry. Structured data can bring valuable insights into customer behavior and needs. It's also the fuel for automations. To stay at the forefront, insurers must control the vast amounts of information they process daily.

#4: Culture

Digital transformation is bigger than adopting new technologies. It requires a cultural transformation. Insurance must become fresh, exciting, and personal to attract new tech-savvy talent and foster an innovative culture.

The future of insurance is now.

Next year, we can share a stage and show the world the giant leaps you've taken in your digital transformation.

Are you ready to start?