Insights from CONEXXUS Annual Education and Strategy Conference 2020

#cstore market trends - Headwinds to maneuver against into 2020: Swipe Fees, Labor, Forecourt Conversion, QSRs, Tech Upgrades, e-commerce... The convenience store industry is changing from a consumer market of immediate consumption (w/i the hour) to one of future consumption (bulk purchases)... We are living in a false economy of #deliveryfees...The #Cstore industry has unique advantages. We are where our customers need us to be. The outlook is "nothing but excitement ahead. Lori Stillman, NACS, VP of Research

@NACSonlinere: #COVID19 Testimony to Senate committee - If you are doing everything you are supposed to be doing, you should not be held liable. We weren't asking for bad actors to be covered. We weren't asking for this indefinitely...#Cannabis will be back on the radar. States need funding. Kevin Smartt, KwikChek CEO, incoming NACS chair

If you want to start a social media team, you just need one team member who loves it. You just need to make sure they have the diplomacy to keep themselves out of trouble...Silo'ed companies create silo'ed #CustomerExperience Erin Strong @Maverik, Sr Director Marketing & Creative

re: need for APIs - Innovator's Dilemma - "We don't know what we don't know until we learn about it and then we need it NOW." Patrick Abernathy, Jackson's Food Stores, Director of IT

#cstore industry need: single pane-of-glass #customerexperience between the major oil and the retailer. Nick Peters, Holmes Oil, IT Director

When everyone is selling the same Snickers bar, how do you use tech to differentiate? Babir Sultan, Fav Trip, Royal Loyal, President and CEO

"I have never seen more funding opportunities for business!" (e.g. Paycheck Protection Program - must prove 50% loss, forgives up to $2M, expanded scope of forgiveness, Economic Injury Disaster loans, tax deferrals&employee retention tax credits)...To track the economic recovery: Key Metrics to follow, @OpenTable State of Restaurant Industry, TSA Travelers, ISM Service/MFG Biz, NFIB Small Biz Conditions, Nat'l Assoc of Home Builders, Chemical Activity Barometer, Baltic Dry Index Gene Marks, The Marks Group, President

Question: How will #covid19 change #retail's #StoreOfTheFuture priorities? Answer: it will become distribution heavy (rather than consumer heavy). #retail will have to look further back to the supply chain for priorities...re:Facial Recognition: the issue is that the system must not actually recognize the person's face. The system must not even try...re:Store of the Future:"workload functionality won't be deployed in the cloud, it will be deployed in the edge. Martin Wolfe ibm, VP and CTO

Digital Identity Imperatives: No existential ID in the clear, access control, layered security, and distributed security... instead of putting all of our eggs in one basket, let the consumer decide which egg to use when...Convenience stores and Age-restricted products need one another to survive. Gray Taylor, Conexxus, Executive Director

What difference does #mobile make in #cstore? see the difference in ave gallon/transaction (12.2 vs 10.8) ave fuel transaction ($34.37 vs $27.03) ave inside transaction ($11.45 vs $4.68) Don Frieden P97Networks, President and CEO

Question: What does retail #IoT need? Answer: Abstraction! Introducing the "#ThingDescription" (mapping what you want to do with how you want to do it) Michael McCool intel

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