Inside PCM: Phillip Chan

Phillip Chan's career at Porsche Centre Melbourne (PCM) showcases a journey filled with professional growth and a deepening passion for automotive excellence. After exploring various industries post-university, and even venturing overseas, Phil returned to Melbourne. Here, a serendipitous opportunity introduced him to the automotive industry as a Sales Cadet. Over the ensuing decade, he progressed through various sales and management roles across different automotive brands, paving the way for his current role as a New Car Sales Consultant.

Phil's tenure at PCM is distinguished by global recognition, highlighting his significant contributions to Porsche's worldwide success. "Being awarded sales excellence awards in 2016 and 2018, and attending events in Le Mans and Abu Dhabi, meeting fellow sales colleagues around the world," are a few of the memorable moments that Phil recounts.

Initially drawn to the prestige of the Porsche brand, Phil quickly became captivated by the interactions with customers and the process of guiding them in acquiring their dream Porsche. The opportunity to create bespoke vehicles that tailor to individual preferences has made for deeply engaging and fulfilling client interactions.

Phil’s professional growth has been profoundly influenced by his role at Porsche, where meticulous attention to detail and understanding customer needs are paramount.

He lives by the ethos, “今時今日嘅服務態度唔夠?,” which he translates as, “This level of service is not enough in today’s age.” This mantra motivates him to continuously enhance the customer experience and set new standards of excellence.

The culture at PCM, known for its expertise and longevity, reflects this commitment. "Knowing that you are working with the best people in their specific field and people that have been with the business from Day1," he notes, underscores the strong community and excellence within PCM.

Outside of his professional life, Phil is an avid sports enthusiast. His long-standing passion for tennis has recently expanded to include long-distance running, marked by completing his first marathon this year.

Looking to the future, Phil is enthusiastic about the ongoing developments at PCM and the Porsche brand. He is keen to continue nurturing relationships with existing customers and welcoming new enthusiasts to experience the prestige of Porsche.

Reflecting on his time at Porsche Centre Melbourne, Phillip Chan is driven by a ceaseless pursuit of excellence, tirelessly working to enhance every aspect of the customer experience.