Inside the Barcelona Office: A Day in the Life of a Service Centre Manager

Ready for a peek into the day in the life of a Service Centre Manager?

This month, we want to give a snapshot of what it’s like working out of our vibrant Barcelona office. This office is a dynamic hub for our operations, allowing us to work closely with our clients to develop customised training solutions.

Introducing our Barcelona Office

At VPS, we know that a positive and supportive workspace is vital for our team members to thrive.?

That’s why we’re proud to introduce our Barcelona office. We empower our employees to deliver exceptional results by creating a productive and creative environment.

Our Barcelona office serves as a hub for our operations. It allows Service Centre Managers to work closely with clients, learners, and stakeholders. This builds stronger bonds and provides seamless experiences for all.

An Insight into Our Product Sales Training

We approach sales training with a combination of virtual and face-to-face classes.?

The goal is to provide our learners with a comprehensive understanding of the product. This blended approach equips them with the knowledge and skills for a successful product launch.

The first phase of our sales training is web-based learning. Learners learn the basic elements of the new product. Then, they enter an instructor-led online virtual classroom. Here, learners can ask real-time questions, ensuring they thoroughly understand the ins and outs of the product.

Finally, we arrange face-to-face launch events. This lets learners experience and test the product firsthand. These events provide a tangible and immersive environment for learners. This ensures they are well-prepared with specific product knowledge and ready to excel during the launch phase.

Strengthening Relationships

We understand that establishing solid relationships with our clients is a top priority. We foster openness and collaboration, contributing to the success of our training objectives.

To achieve this, our Service Centre Managers use a combination of virtual and face-to-face meetings.?

On a weekly basis, we virtually connect with our clients to collaborate on day-to-day aspects of our training objectives. These meetings provide a platform for reviewing progress, addressing concerns, and aligning strategies. The regularity of these sessions allows for agile adjustments whenever necessary. During the meetings, we address and review our progress by checking out our progress tracker and agenda. This ensures the programme’s ongoing success and growth.?

We also meet with our clients face-to-face on a quarterly basis. These in-person meetings help deepen our relationships and create more meaningful connections. These in-person meetings are invaluable whether our clients come to us or we go to them. Here, we have in-depth discussions and brainstorming sessions to develop training strategies. We take the time to discuss more complex issues that may need more exploration. These sessions help us understand our clients’ needs, create tailored solutions, and develop a real sense of partnership.

What’s Next?

We offer flexibility and a choice of learning systems to suit your training needs. From consulting with your business to working with you every step of the way, we are your partner in training, learning, and development.

If you’ve found this article helpful, please consider sharing it with your colleagues who might benefit from what we’ve discussed this month.

Contact us today if you want to transform your company’s training . We would be happy to discuss your needs and how we can help you achieve your training and development objectives.