Innovators & Disruptors in CX

To be an innovator means to introduce new ideas, methods, or products that improve upon existing ones. It involves taking risks and thinking outside the box to create something that is unique and valuable. A disruptor, on the other hand, is someone who shakes up the status quo and challenges traditional ways of doing things. They often introduce new technologies or business models that fundamentally change the way industries operate. Both innovators and disruptors are important for driving progress and pushing the industry and society forward.

There are a variety of reasons why people may be afraid to innovate and disrupt. One common reason is fear of failure or the unknown. People may worry that their new ideas won't be successful or that they will face criticism or backlash for disrupting the status quo. Additionally, there may be institutional or cultural barriers that discourage innovation, such as rigid hierarchies or a lack of resources for experimentation. However, it's important to note that not everyone is afraid to innovate and disrupt - many individuals and organizations actively seek out new ideas and ways of doing things.

Why do companies and people say they are innovative and disruptive when they are not? There could be a few reasons for this. Sometimes companies may use buzzwords like "innovative" and "disruptive" as a marketing tactic to make themselves appear more cutting-edge and attractive to investors or customers. Other times, a company may genuinely believe that they are innovative and disruptive, but their actions and results may not necessarily reflect that. It's important to do your own research and analysis to determine whether a company's claims of innovation and disruption are actually backed up by evidence.

There are a few key factors that can make a company a best-in-class disruptor in the Contact Center, BPO, and GigCX industries. Firstly, they need to have a deep understanding of the industry and its trends, as well as a willingness to innovate and try new things. They should also have a strong focus on customer experience and be able to provide personalized, efficient service to their clients. Additionally, they should be able to leverage technology effectively, whether that's through AI-powered chatbots or other tools that can streamline processes and improve efficiency. Of course, having over 75,000 pre-vetted, experienced humans available 24X7X365 in your Talent Network doesn't hurt either.

There are many other factors that can contribute to success in this industry, but these are some of the most important ones to consider.