Operational Excellence vide Innovative & Simple Techniques

Being the lowest bidder has its own inherent challenges and requires great deal of precision right from the day one. Despite many of us being reluctant to this very idea of selecting the lowest bidder, we have not been able to do away with this except for bringing in some control points especially in government projects.

Even the largest of the contracting companies in India do not have execution capabilities to execute large / mega projects on its own or by itself. Consortiums are formed so as to bag such large scale projects. Consortiums formed has its own networking complexities in developing a conducive internal environment and also be sensitive to the stakeholders requirements in a diverse external environment. Any oversight, error/mistake, lack of coordination/networking at any stage would only involve cost overrun besides time delay and could perhaps have a multiplying or cumulative impact on the overall health of the project besides knocking off the profits . There is no choice but to achieve ‘First Time Right’. Organizations have looked at resolving such issues by invoking the partnering concept, but the follow up in true sense has not lasted long enough to realize the benefits. ‘Unidirectional Collective Effort’ approach has been lacking to a great extent even when the organizations are working differently i.e. not as part of the consortium.

Such large scale / mega projects do generate immense data. From generating to capturing, performing analytic to supporting decision making process and then subsequently using it prospectively as and when required, is only meaningful when the process deployed across this continuum involves

·        Real time (data collection to presenting analytic)

·        Reliability (at each step)

·        Rectification (on the go)

·        Reduce costs (more benefits vis-à-vis costs incurred) ,…. all leading to making right decisions and therefore ‘Realizing’ the rewards at nobody’s loss.

Creating a win-win situation therefore does not limit itself to one or few actions steps but is an on-going process by itself. It is needless to say that in today’s information era data can make or break organizations.

A ‘Big Data’ project has the potential to become a driving force for ‘Innovation & Value Creation’ provided we know from day one ‘what we do with it’. Besides the 4R’s as mentioned above, data as it gets captured should be developed from the perspective of enhancing operational excellence, customer satisfaction and stakeholder requirements.

We are in the business of ‘Mobile & Desktop Based Business Process Automation’ which are predominantly ‘SMS, App, & Excel’ based business specific process automation solutions. Our ‘Bottom-up’ operational system complements any existing ‘Top-down’ (such as SAP, …) enterprise set up.

Our ‘Product’ involves 2-way business data communication via tools of choice where work-flow is triggered by incoming data and per plan. While reports can be personalized such as ‘role’ based, periodic and on-demand, analytics can be developed based on the business matrix defined.

While our few important ‘Project Specific’ applications are as follows:

·        Project Progress Tracking

·        Project Quality/Safety Monitoring & Assessment

·        Site Employee Supervision

·        Site Inventory & Order Processing

·        Group Communication with Acknowledgement etc

Our other business applications are as below:

·        Business Process & Performance Management

·        Customer Complaint Management

·        Learning Assessment

·        Lead Management, Collection Management

·        On-demand & periodic customized reporting, reminders & escalations etc.

Few Product Benefits

·        Real-time information exchange

·        Communication from any mobile/desktop anywhere

·        Use the right tool for the right audience/environments

·        No application to install – therefore functions in remote areas and can be used by the last mile i.e. non-technology people

·        Integrates internet, smart phone, feature phone, desktop, reporting, alerts, work-flow analysis into one comprehensive platform

·        24x7 automated information

Few Pricing Benefits

·        No IT Infrastructure required (Server, Software & therefore licensing cost is zero)

·        No CapEx – Only OpEx model reduces Risks

·        No worries about Anti-Virus, Data Backup, AMC etc.

·        Report format, reminders Escalations changed free of cost

·        Pay as you go

·        Fees based on number of users and services

·        No Training Cost

Most importantly ‘Corrections’ can be incorporated on the go effortlessly.

Our services cater to any industry, go beyond what is mentioned above and I wish to stress on the fact that we can facilitate any business process to deliver its best as we believe that ‘Process performance is business performance’.