InnoTech's Crowd Testing Solutions: Enhancing Fidelidade Drive App
Fidelidade, a leading insurance company, had the objective of testing the Fidelidade Drive App with large groups of real users. This would allow the company to enhance their services, technical quality, and performance continuously. The choice to partner with InnoTech’s Crowd Testing services came essentially from the IT consulting company ’s availability and effort to deliver the results the insurance company was looking for.
The Challenge
The Fidelidade Drive app is complex, with multiple components and integrations, requiring a comprehensive testing approach. The goal was to ensure the app’s stability, performance, and user experience across various devices and conditions.
The Solution
InnoTech collaborated with Clariter to conduct Crowd Testing, involving real users from diverse demographics. This provided valuable feedback on the app's functionality and performance, helping to identify bugs and optimize the user experience.
Implementation
The two-year project began in March 2022, focusing on functional and usability testing. Over 200 tests were conducted in predefined scenarios, providing actionable data to improve the app.
Results
Improved Quality Assurance: Early detection and fixing of bugs before they impacted users.
Enhanced User Experience: Continuous feedback led to refined features and better user satisfaction.
Increased Customer Satisfaction: Proactive issue resolution improved customer loyalty.
Reduced Risks: Early identification of potential problems lowered risks associated with new updates.
Conclusion
The collaboration with InnoTech significantly improved the Fidelidade Drive App’s performance and user experience. This project highlighted the effectiveness of innovative testing solutions in driving digital transformation.
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