InnoLive ITSM 2.0 for ServiceNow

Innovative ready-to-go Solutions for ServiceNow ITSM

Every enterprise needs to constantly evolve to stay relevant in today’s digital landscape. Clients and users are more demanding than ever, but legacy tools and the absence of efficient workflows remain a barrier to innovation and improvement.

A multitude of customer requests, IT tickets, and HR incidents move from person to person and machine to machine every day, stockpiling through unstructured departments. This process, combined with undocumented procedures, hurts the bottom line of any organization, including yours.

As an enterprise, you need to be able to deliver integrated, interactive, and mobile-ready user experiences consistently and without flaws. This can only be achieved by automating your internal and external workflows.

That’s where we come in.

Innovexia Lab’s ServiceNow InnoLive ITSM 2.0 solutions offer you the best of enterprise-level service management, seamless implementations, and rapid application development at an affordable cost.?

What is the Innovexia Lab’s InnoLive ITSM 2.0 Solution?

The Innovexia Lab’s InnoLive ITSM 2.0 Solution is a unique ITSM solution designed to quickly and cost effectively implement processes based on the Global Standards of ITIL & Best Practices by leveraging ServiceNow’s Out-of-the Box (OOB) ITSM processes.

Innovexia Lab’s InnoLive ITSM 2.0 solutions are created for ServiceNow users (new and old) who want to see strong and measurable increases in their ROI. This can benefit all organizations, including small and medium sized businesses that may not have proper ITSM processes in place and are looking for ITIL ‘Best Practices’ while implementing ServiceNow. This can also be beneficial for larger companies who are looking to outsource their ITSM needs in order to focus more on their core processes.?

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Key Benefits of Innovexia Lab’s InnoLive ITSM 2.0 Solutions include:

• Everything based on ITIL Best Practices
• Customized core ITSM solutions prepacked and ready for deployment.
• Visible Return on Investment (ROI) in as early as 16 weeks
• Freedom to incorporate customer requirement (upto 10%) during workshop.
• Upto 40% cost beneficial if compared with ServiceNow implementation cost from scratch.

We provide standard model of InnoLive ITSM 2.0 packages along with additional components as part of Add-on offering. Each has a fixed-set of services that are delivered at a Service-based price.

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Key Features of Innovexia Lab’s InnoLive ITSM 2.0 Standard solution include:

• Two-hour ServiceNow Demo and Getting Started InnoLive ITSM 2.0 Review and Requirement discussion.
• Core ServiceNow System Installation
• Bi-Directional Email
• LDAP Integration
• SSO Integration
• Client Specific Data configuration
• Incident Management, Change Management, and Problem Management??????
• One Service Portal configuration limited to Logo & Branding
• Five Generic Service Request
• CMDB Setup
• Service Level Management
• Knowledge Management with Article Migration Assistance??????
• Operational Readiness Checklist and Implementation Scheduling??
• Service Catalog

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Innovexia Lab offers a unique list of services for all things ServiceNow. We leverage our talent pool and best-in-class delivery models to streamline your business processes including staffing, implementation, ITOM, ITSM, CSM, and HRSD. Using best practices and customized methodologies, our team of Architects, developers and certified experts unlock the full potential of your ServiceNow license, so you get more from your enterprise software investment.

To learn more about how Innovexia Lab can help streamline your processes with InnoLive ITSM 2.0, or for pricing package details, please say HELLO to our team.

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Team InnovexiaLabs

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