Infosys TechCompass #6 - Experience
September 28, 2022
Users want intelligent, immersive, and meaningful experiences. Organizations should fulfill the latest asks for hyperpersonalization and touchless interactions. That too with security and transparency. Experience design delivers such effectual experiences by combining physical, digital, social, and environmental elements. According to Infosys Agile Radar, collaborative cross-functional teams can boost a business’ growth by as much as 7% compared to competitors.?
?We have explored key trends across 10 subdomains in the Experience domain:?
A global airline’s design teams were encouraged to rethink all aspects of operations and offerings and reimagine the entire flight experience. The team worked with agents and flight crew, airport personnel, and technicians, ensuring each new solution contributes to an ideal air journey.?
Find more about these trends and their use cases here.
A large US health insurer adopted a “privacy by design” approach. The company wanted to protect its member and provider data while developing services and products.
A large utility company developed a solution to extract information and display details about field equipment to field engineers for better equipment maintenance. This solution provided an interactive experience to the real-world environment by leveraging perceptual information.
Find more about these trends and their use cases here.
?A global engineering firm was experiencing cost overruns due to design errors. It developed a VR-based review system that allowed stakeholders to collaboratively design and review building structures, and identify errors in a virtual environment.
Infosys’ XR Platform enables businesses to design immersive 360-degree experiences for their users, customers, and other stakeholders. The platform requires no coding and basic UI training. Retailers can use this platform to design store experience for users looking for merchandise tryout and purchase options.
Find more about these trends and their use cases here.
Infosys Tennis Platform offers an MR HoloLens experience that provides a view of a futuristic tennis retail store and a VR-based tennis experience. Spectators get the experience of a near-to-live environment.
A US bank developed an app to enable on-the-go expense reporting with a conversational interface full of real-time updates and insights. The app fully supports natural language-based interactions.?
Find more about these trends and their use cases here.
An American telecommunications company wanted to improve its customer experience and engagement by reducing the dropout rate. It developed an in-app chatbot with 1,000+ intents on Google Dialogflow (an AI/NLP engine).
Infosys virtually conducted its flagship sales leadership event, Connect 2020, on its EPOC Platform. EPOC is a state-of-the-art collaboration platform that helps conduct online events and supports immersive experiences.
Find more about these trends and their use cases here.
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For a global supermarket chain, the ask was to deliver a single-page experience covering multiple modules. This approach simplified the overall development process and reduced the application complexity.?
A global technology company created an augmented-assistance printer repair solution with the remote assistance of Apple ARKit. The solution helps technicians recognize the equipment and provide contextual information using AR.?
Infosys’ Smart Warehouse Management solution, powered by SAP and the Fiori framework, helps in automating warehouse management for large businesses. A proof of concept has been completed to renew the solution with AppGyver (SAP’s LCNC platform).
Find more about these trends and their use cases here.
Circular designs push sustainability to the forefront, becoming an intrinsic component of the design system. Instead of simply seeking LEED certification for a single building, circular designs tackle supply chain, product life cycle management, manufacturing, and even post-consumer use scenarios.
Businesses are increasingly embedding “metrics as a design” feature to measure the environmental costs of products. It looks at carbon footprint data and metrics such as waste data, water footprint data, and virtual water data to bring strategic insights and enhance sustainable manufacturing for a circular economy.??
A leading financial services company conducted a comprehensive diagnostic of energy usage to find inefficiencies and waste sources, leading to a smart building vision and roadmap.?
Find more about these trends and their use cases here.
A leading American retail chain, which offers agricultural and home improvement products, created an advanced commerce frontend. The frontend integrates with commerce core services and call centers to provide digital capabilities, including a nimble and agile UI, with enhanced search and promotions.
Find more about these trends and their use cases here.
A leading logistics provider developed a digital transformation platform for employees to deploy COVID-19 safety norms with intelligent office space booking and personal assistant features.
A global retail giant developed a language translation system. This system can translate text and documents in real time to support employees and customers in their preferred languages.
Find more about these trends and their use cases here.
A US-based global investment bank realized 50% savings on validation efforts by using Infosys Accessibility Testing tool.??
A large US bank built a secure data exchange data protection service. This created a boundaryless organization for its partners, employees, and customers.
Find more about these trends and their use cases here.
Read our 2022 Experience TechCompass to know more about the key trends.
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