Infosys TechCompass #43: Open Source - Modern Apps

Modern apps have become the agent of more accessible, meaningful, and quicker tech and operational changes. Enterprises use them to boost employee productivity, serve customers efficiently, and speed up software releases. These apps work independently or in conjunction with other apps to deliver faster business value.

A significant degree of modern apps’ flexibility and ease comes from open-source tools and practices. It allows developers to share best-in-class tools, applications, practices, and platforms with the broader community. They can also collectively approve or reject code based on its value and usage.

Modern apps are cloud native and built following SaaS and PaaS concepts. These apps are user-centric with the ability to scale up or down based on user requirements, providing flexibility to decision makers, and helping optimize operations and costs.

Trend 1: Cloud-native modern apps gain wider acceptance

An Australian retailer wanted to improve its customer connects across channels. It partnered with Infosys to modernize its mainframe systems and migrate workloads to the cloud. This was achieved using Infosys’ accelerate-renew-translate framework for mainframe modernization. With the migration to the cloud and the modernization of native apps, the company achieved faster business growth and unlocked potential from its data.

Trend 2: AI/ML usage increases in modernization and app development

Subsidiary of a European financial services giant, worked with Infosys to improve its customer experience. The bank wanted to translate documents into data points and usable information. The bank modernized its traditional data management system using Infosys Mortgage Solutions, which provides business process automation for the mortgage industry. Built on open-source, the technologies and tools employ state-of-art computer vision and natural language processing. They also include data correlation, predictive analytics, and classification.

Trend 3: Phased approach proves least disruptive during modernization

A property and casualty insurance company wanted to modernize its legacy system with zero disruptions for 23,000 agents. The existing system had over 50,000 business rules and over 10 million lines of code. To meet service level agreements (SLAs), the company used microchange management to drive the project with customer-centricity. Legacy workloads were migrated to the cloud in a phased manner, which shortened the implementation cycle by ~30%. The project resulted in ~70% reduced ticket inventory and ~10% productivity improvement for maintenance teams. It also improved agent productivity by?20%.

Know more about these key trends:

Read our Open Source TechCompass to know more.