Infosys TechCompass #27 - Digital Workplace Services - Connected workspaces
February 8, 2023
Hybrid working also means that people no longer have assigned desks and are expected to plan their arrival to offices to ensure facilities and various services are available to them. This necessitates the adoption of solutions around space booking, smart access management, integrated visitor management, and so on. All these solutions need to be designed for an integrated experience such that employees are not wasting time in figuring out how to access facilities and basic services.
Connected workspace is rapidly evolving to respond to the outcomes of the pandemic and the thrust for a more sustainable business environment. Our survey shows that managers and senior executives have opted for flexible working at a large scale — rather than working in a set office on a set schedule. Around two-thirds (59%) of our respondents, from mid-managers to the C-suite, work primarily in a flexible or remote space currently. When asked which work arrangements they expect will grow in the future, 73% listed flexible or remote workspaces.
Post pandemic, hybrid working must be enabled in the workplace design. With people not coming to the office all the time, the focus shifts to creating higher collaboration opportunities when teams decide to work from offices.
With organizations increasingly declaring their intent to become carbon neutral, they are looking closely at their carbon footprint — from their offices, warehouses, stores — which can be as high as 40% of their total emissions. Organizations have traditionally managed various building sub-systems like HVAC, lighting, elevators etc. in silos, which is changing rapidly by connecting all devices and putting the data into a single repository across building portfolios. This is giving rise to data led insights on optimization, benchmarking, and analytics opportunities to reduce the need for energy, water, and other utilities.
领英推荐
With varying needs of teams to collaborate, the conventional design of meeting rooms must undergo a major rethink. Modern buildings enable formal, informal, and remote collaboration through creative design of agile spaces, design studios, ideation walls, café like seating, etc. This trend is not only required to enable the workforce to be highly productive but is also critical to retain or attract talent in a highly competitive market. That is why, most leading organizations are rapidly accelerating their plans to transform their offices and are equipping them with these integrated solutions for productivity and?collaboration.
A global leader in office applications and devices has created a digital integration platform enabling over 17 different productivity and collaboration experiences like meeting room, visitor management, space booking, access control etc. for its over 500 global offices. The idea is to deliver a standardized set of capabilities and experiences to its employees across all locations. Infosys is the localization and roll out partner currently enabling 15 sites with these solutions with more to come soon.
The emerging horizon indicates adoption of predictive analytics for forecasting energy/water needs, optimizing operational costs by predicting equipment maintenance. More mature organizations are looking at digital twins for modeling of current operations and simulating operating parameters to optimize their emissions and operations. IoT connected building assets can relay their health in real time and technicians are getting equipped with AR/VR tools to get real time insights on potential issues impacting the assets.
Sustainable buildings are key to achieving the decarbonization goals of any organization committed to their sustainability goals. The adoption of sustainability solutions is also amplified by the fact that there is a direct visible impact on the bottom-line through reduced costs. Most organizations today are at a stage of centralizing their facility and equipment data into a common pool and centralizing their command and report capability.
A leading investment bank wanted to transform its facility operations as part of its decarbonization goals. Infosys recommended breaking various data silos for its operations and OEM data within its facilities to improve a centralized view of its state of operations. As next steps to enable the organization to ‘Walk’ and ‘Run’, various digital initiatives ranging from digital twins to predictive analytics were recommended to be adopted in a phased manner. The client has moved forward with implementation of a centralized platform for its reporting and?analytics.
Find more about these trends and their use cases here.
Read our DWS TechCompass to know more about the key trends.