Infosys TechCompass #21 - Digital Workplace Services
December 28, 2022
Through the telescope of work, workspace, and workforce, flexibility around how, where, and when work happens is no longer a differentiator — the office environment is outmoded. Remote working was a temporary solution during the pandemic, but it has changed the world of work for always. Today’s choice of enterprises to go hybrid will define the future of work.
In this paper, we have discussed key trends across eight subdomains of digital workplace services to help companies better understand the new normal workplace.
A leading food and beverage giant wanted to maximize efficiency of its business processes while addressing regulatory changes. Infosys delivered a geo-agnostic business app, powered by Microsoft AI services and Power Platform workloads, to redesign and reverify product labels. The application utilized MS AI to build a text recognizer that can read English and French languages and has text extraction functionality. It leveraged a custom Azure form Recognizer model with striking efficiency of over 90%. The firm achieved a highly accessible, scalable, and responsive solution.
A large utility company wanted to extract information and display details about field equipment to field engineers for better equipment maintenance. Infosys AR-VR for field force provided interactive experiences to real world environments by leveraging perceptual information and making it accessible. The company now has easy access to real time information and manuals via AR-enabled periodic maintenance activities through predictive maintenance capabilities
Find more about these trends and their use cases here.
An energy distribution giant with 80K endpoints spread across Europe was facing challenges in provisioning computers for end users. It partnered with Infosys to transform to modern device provisioning and management using Microsoft Autopilot and Endpoint Manager. The firm can now provision and manage end user devices anytime, anywhere, with complete security and high user satisfaction.
A material handling enterprise having 10K endpoints spread across Europe implemented an integrated digital experience platform. The firm reduced 50% tickets by enabling self-service and self-healing applications and AI-enabled device experience platform. With this, its user experience score increased multifold.
Find more about these trends and their use cases here.
A leading German specialty chemicals company partnered with Infosys to design, build, and operate an integrated data security solution for its digital workplace based on Microsoft 365. It wanted to establish a unified data classification, data labeling, encryption and data protection mechanism across end user devices, Office 365, IM applications, cloud applications, etc. Infosys architected data security services across the enterprise, covering over 20,000 endpoints, including servers, to establish zero trust aligned framework, wherein critical or confidential data remains under the control of the enterprise across the data life cycle management.
A leading Australian mining company partnered with Infosys to deliver an SASE solution for its digital workplace through Palo Alto Prisma Access. This solution enabled the enterprise to deliver Zero Trust aligned security architecture, covering, 15,000 global users, across client headquarters, branch offices, and mobile locations, to securely access cloud and data center hosted applications across five data centers and 130 remote networks (branch offices), and the internet. The company has replaced legacy VPN and established secure workplace connectivity with low latency and resiliency.
Find more about these trends and their use cases here.
A leading Europe-based logistics company partnered with Infosys to design and build leading workplace experience, where the office becomes a tool to support the happiness and effectiveness of employees, and a space that employees actively want to engage with. The solution enabled mapping every aspect of the employee experience, both at home and at work. This cocreated a variety of solutions to support productivity, culture, and the wellbeing of employees.
For a Europe-based logistics company, Infosys developed an experience solution with the gamification feature comprising sustainability leader boards, where employees earn points based on positive environmental actions at the workplace.
Find more about these trends and their use cases here.
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A large utilities provider in the European Union wanted to ease the work of its powerplant workers. Infosys built an integrated workflow on UCaaS platform to streamline critical powerplant requests through intelligent routing of multiple powerplant callers to the command center, resulting in efficient operations and better coordination between powerplants and command centers.
A large Nordics-based bank collaborated with Infosys to drive its CX and AX transformation to create a hyperproductive environment for agents. Infosys enabled Genesys Cloud CC through next-gen self-service automation and deep analytics and intelligent workflow automation using AI/ML, smart nudges, next best action, and contextual guidance to customers through actionable insights. This provided agents the right information at the right time (in real time), resulting in better customer experience.
Find more about these trends and their use cases here.
A global leader in office applications and devices has created a digital integration platform enabling over 17 different productivity and collaboration experiences like meeting room, visitor management, space booking, access control etc. for its over 500 global offices. The idea is to deliver a standardized set of capabilities and experiences to its employees across all locations. Infosys is the localization and roll out partner currently enabling 15 sites with these solutions with more to come soon.
A leading investment bank wanted to transform its facility operations as part of its decarbonization goals. Infosys recommended breaking various data silos for its operations and OEM data within its facilities to improve a centralized view of its state of operations. As next steps to enable the organization to ‘Walk’ and ‘Run’, various digital initiatives ranging from digital twins to predictive analytics were recommended to be adopted in a phased manner. The client has moved forward with implementation of a centralized platform for its reporting and analytics.
Find more about these trends and their use cases here.
An industry leader in brokerage and wealth management was experiencing a bottleneck in their underlying network of shared services. Due to manual security testing, they could not achieve early time to market for their end-user applications. They partnered with Infosys to implement an end-to-end DevSecOps solution to improve speed and quality, which reduced release management effort by 88%, increased release frequency by four times, and added $3.3 million in annual cost savings.
Infosys worked with a leading North American financial services company to build a sophisticated DevSecOps framework with a higher level of automation. Inbuilt platform capabilities combined with third-party tools provide deep insights and integrated tracking of DevSecOps processes to the company.
Find more about these trends and their use cases here.
A leading automotive player wanted to build a strong learning ecosystem for its dealer network employees. Infosys deployed Wingspan to deliver an intuitive and personalized learning experience for the company’s frontline across dealer networks, covering close to 20,000 users. Through a combination of dynamic learning paths, focused content delivery, comprehensive assessments, and a personalized and gamified experience, the company scaled up its learning programs for the dealer network, resulting in a significant uptick in coverage, competency development, and ability to deliver superior client experience.
Within Infosys Springboard, the analytics module plays a crucial role in engaging learners effectively. Given the diversity of the demography of learners on Springboard, insights from the analytics module play a critical role in determining the type and the time of interventions through an hour-wise view of user activities.
Find more about these trends and their use cases here.
Read our 2022 DWS TechCompass to know more about the key trends.
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