Infor is the Industry Cloud Complete Company. Here's What That Means.

I spent last week in Las Vegas for Infor’s Velocity Summit – an event where we met customers, partners, media and analysts to share our latest innovations with them firsthand. Being there got me thinking: It’s a truth in both gambling and business that reward always lies on the other side of risk. It’s just a matter of how much risk you take on.

I’m not a big gambler, but if I did choose to hit the tables, I prefer decent odds. Take roulette: I might make a small bet on red or black, but I’d never put everything I have on a single number. What’s crazy is that so many organizations take on too much unnecessary risk when it comes to their ERP investments, one of their costliest and most fundamental technology expenditures.

Here’s what I mean: lots of ERP providers claim they offer an “industry cloud.” But these solutions come up short. They’re usually one-size-fits-all–not tailored to a specific industry, let alone a particular company. This kitchen-sink approach means that to make the software relevant to their operations, organizations need to pay for expensive extensions, workarounds, and customizations. The process is expensive, slow, and frustrating. In short, it’s a gamble where the house wins. In fact, a mere 30% of digital transformation projects actually meet expectations.

But at Infor, we don’t just want to meet your expectations when it comes to what the right technology can make possible. We want to exceed them. That’s why Infor is the Industry Cloud Complete Company.

What does it mean to be an Industry Cloud Complete Company? It means that Infor offers cloud solutions that are purpose-built for value realization specific to your industry, engineered into the product and platform from the bottom up. Our unique approach at the convergence of applications (Industry Cloud), data & technology platforms (Industry Cloud Platform) together with our Customer Success portfolio of offerings (including cloud readiness, deployment & adoption and value realization through CareFor customer support) makes Infor the Industry Complete Company.

Industry-specificity, built-in

Because we are so entrenched in the industries we serve, we know what processes drive value – and we know what best practices for those processes look like. Those best practices are built directly into our cloud solutions in the form of our Industry Process Catalog (IPC), tailored to each industry we serve – so from day one, whether you’re an automotive manufacturer, a hospital, or a food and beverage company, you’ll know exactly what works, and how to start driving value. With our new process mining capability, you can even look at individual processes, see how your process measures up to industry standards – and fix inefficiencies accordingly.

As the Industry Cloud Complete Company, Infor also provides industry-specific AI-powered automation, and a newly unveiled GenAI assistant, that connects to your core business processes, makes workdays more seamless, and directly impacts the KPIs that matter.

An extensible platform with data that counts

A huge pain point in migrating to the cloud is migrating your data. It’s a massive headache, and since data is gold these days, it’s one high-stakes, high-risk process within another.

The Infor OS Platform gives cloud customers access to highly relevant industry data and APIs to help identify benchmarks and surpass them. Moreover, it’s extensible – meaning it can seamlessly connect to your existing data inputs, whether those live in Infor-based systems or not. And because it’s powered by AWS technology, we (and our customers) have access to AWS’ cutting-edge research and development and security capabilities. With Infor, not only is your data integrateable and migrateable – it’s secure.

An obsession with continuous customer success

Our technology isn’t all that provides complete support for our customers; our people do, too. Infor’s customer success team is with you through every step of the cloud adoption process – from assessing your readiness, to guiding you through deployment and adoption, to ensuring you are consistently realizing value long after go-live.

During our Engage Workshop, which occurs before any customer commits to buying our solutions, our success team takes an honest look at how ready your organization is to move to the cloud – and starts to design your critical processes before anyone signs on the dotted line. As we approach deployment together, our prescriptive Time to Value methodology reduces risk and complexity by leveraging our Industry Process Catalog. Instead of designing, building, and customizing processes from scratch, we help you enable and adopt proven and pre-optimized processes for more value, less implementation time, and far less risk.

Using Albanero, our recently acquired best-in-class data management partner, we simplify data migration and management to ensure you have clean data powering your success as quickly as possible. Our Global Advanced Services team helps you adopt innovations against your current business challenges, in collaboration with the dedicated customer executive who’s been with you since the Engage Workshop and knows your business inside and out. This way, we focus on meeting your needs while you focus on running your core operations – no new hires or specialist teams required.

Understanding your business challenges also means we know they are constantly evolving. Even after go-live, we stick around to ensure Infor is delivering sustained value and to provide ongoing strategic support, at every stage and every milestone. While our customer success team is always on hand, we also empower customers to maintain their own sustained success. Infor’s Value+ Solutions are an ever-growing repository of industry-specific automations, insights, and workspaces pre-built to meet your needs in the moment and as they arise, not months of customizations later. These add-ons are never disruptive to your core ERP, and can be adopted as you need them, when you need them.

Infor is the Industry Cloud Complete Company.

Announcing that Infor is the Industry Cloud Complete Company is a natural culmination of this team’s relentlessly industry-specific strategy – one that puts customers first, without questions or caveats. In our opinion, everyone deserves Complete support, Complete value, and Complete innovation.

So don’t roll the dice on your ERP investment and then spend the next several years doubling down with costly “fixes.” Go complete from the start. The result will be like hitting the jackpot.

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