[Infographic] How to address the need for ophthalmic equipment servicing

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Did you know that the need for ophthalmic equipment servicing is increasing?

As the population ages, ophthalmologists report an increasing prevalence of eye diseases such as cataracts, glaucoma, and macular degeneration.

Not only that, lifestyle changes, including increased screen time, are increasing the prevalence of eye diseases such as myopia, dry eye syndrome, and diabetic retinopathy.

Considering this, ophthalmic manufacturers have responded with significant technological advancements, improving accuracy, efficacy, and safety.

These technological advancements make it easier for opticians to offer advanced eye scans and improve patient outcomes.

Consequently, as demand for ophthalmic equipment, including OCTs, digital retinal cameras and topography devices, increases, so does the need for service.

To keep up with busy opticians’ increasing demand for after-sales service maintenance and repair support, in the first instance, ophthalmic equipment manufacturers can take the following steps:

1. Invest in training and technical support:  To equip in-house teams with the latest knowledge and skills and reduce the time required to diagnose and repair equipment.
2. Expand their after-sales service team: Hiring additional technicians and customer support personnel ensures timely and effective after-sales service.
3. Offer remote support: Remote diagnostics and repair services reach customers quickly and increase first-time fix rates, increasing customer satisfaction.
4. Maintain an inventory of spare parts: Quickly address customers’ issues, reduce downtime and increase customer satisfaction.

After that, they can also access the right resources and expertise with the help of a third-party after-sales service partner.

How a third-party service partner helps address the need for ophthalmic equipment service

We’ve put together an infographic that outlines how a third party can help ophthalmic manufacturers:

• Scale capacity to provide service by integrating qualified service technicians into their workflow
• Assist with first and second-line telephone support
• Deliver routine, planned preventative maintenance
• Get mission-critical equipment up and running when uptime is essential with repair centre support

What does ophthalmic equipment service partnership mean for you?

If you’re an ophthalmic equipment manufacturer that wants to address the increasing need for ophthalmic equipment servicing, then third-party support can help you:

• Get engineering availability where and when needed.
• Adjust capacity to meet the demands of unplanned or fluctuating workloads.
• Reduce the cost of setting up and maintaining the infrastructure to provide high-quality first and second-line after-sales maintenance and repair support.

Interested in finding out more? We’ve also put together a helpful eBook to learn more about our after-sales services partnerships for the optometry sector. It’s free and is available to download here.

Please let us know in the comments if you have any questions or if there is a topic which you would like us to write about in our next Newsletter!

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If you would like to access further field engineering service partnership resources, visit our website at www.veritekglobal.com.

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