InfoBytes - Infoglen's Quarterly Newsletter | January '24

InfoBytes - Infoglen's Quarterly Newsletter | January '24


From Our COO's Desk

Unleash Your Inner Mavericks: Out-of-the-Box Thinking for Business Triumph!

Saba Ahmad | Co-Founder & COO | Infoglen

In the ever-shifting sands of the business landscape, conformity is a recipe for stagnation. We, as bold navigators in this dynamic sea, know that true success lies in the uncharted territory of out-of-the-box thinking. This isn't about reckless abandon; it's about mastering the art of questioning, reimagining, and daring to chart a new course. It's about unlocking the hidden potential within our businesses by shattering the shackles of conventional wisdom.

Imagine a world where every challenge is met with a resounding "yes, and..." A world where limitations are not walls, but springboards for innovation.

This is the world that awaits us, that embraces the audacious spirit of out-of-the-box thinking.

Think of Google and Apple. They weren't the first search engine or first in the personal computer game, but they dared to envision a user-friendly, intuitive experience that revolutionized the industry. Or consider Airbnb. They didn't build hotels; they built a network of shared spaces, redefining the very concept of hospitality. These are just a few examples of how breaking free from the mold can lead to unprecedented success.

But how do we, as business leaders, cultivate this maverick mindset within our own organizations? Here are some ways to unlocking the treasure chest of out-of-the-box thinking:

1. Cultivate a Culture of Curiosity: Let's question everything. Don't accept the status quo as gospel. Why are we doing things this way? What if there was a better, faster, more efficient approach? Encourage healthy skepticism and reward those who dare to ask the "why" and "what if" questions.

2. Embrace the Power of "Yes, and...": Instead of shutting down ideas that seem unconventional, let's build upon them. Encourage collaboration and cross-pollination of ideas across departments and disciplines. Let the "yes, and..." mentality fuel brainstorming sessions and workshops, where even the seemingly impossible becomes a starting point for groundbreaking solutions.

3. Build a Playground for Experimentation: Innovation thrives on trial and error. Let's create a safe space for experimentation, where prototypes and pilot projects can be tested without fear of failure. Remember, even the most successful inventions were born from countless iterations and refinements.?

4. Celebrate Failure as a Stepping Stone: Let's learn from our mistakes, embrace them as valuable lessons on the path to success. Don't let the fear of failure stifle our creativity. Instead, let's use it as a fuel for continuous improvement and a driving force for refining our approach.

5. Break Down the Silos: Cross-functional collaboration is the secret sauce of out-of-the-box thinking. Let's break down the walls between departments and encourage teams to work together on challenges. This diverse perspective exchange fosters the cross-pollination of ideas and leads to solutions that wouldn't have been possible in isolation.

Out-of-the-box thinking is not a one-time event; it's a continuous journey. It's about cultivating a culture of curiosity, experimentation, and collaboration. It's about empowering our teams to challenge the norm, embrace the unconventional, and dare to dream big. When you're open to exploring all possible solutions, you'll unlock your potential for creative problem-solving.

By embracing this mindset, we open the door to a world of possibilities. We unlock the potential for game-changing innovations, customer-centric solutions, and a competitive edge that will catapult our businesses to the forefront of our industry. Remember, the only limit is our imagination.

So, let's unleash our inner mavericks, break free from the mold, and watch our businesses soar to new heights on the wings of out-of-the-box thinking.


Infoglen’s 8th Anniversary

A Journey of Dedication, Passion, & Collaboration!

On 4th November 2023 we marked a significant milestone in our journey - the 8th anniversary of Infoglen!

In this video, hear from our incredible team members and valued clients, as they share what Infoglen means to them. It is a testament to the dedication, passion, and collaborative spirit that have been the driving force behind our achievements.

Through the continued support of our team and our clients, we're confident that our team will continue to transform our clients digital journeys! We can't wait to see where the future of Infoglen will take us!


Fueling Growth for a Financial Services Organization

Discover how Infoglen streamlined field service operations and centralized inventory management for their multinational payment solutions client. Enhancing real-time information flow, automating order lifecycles, and optimizing service delivery using Salesforce, were just some of the many things we did for our client.

Read more:


Client Spotlight - The Infoglen Factor

"Infoglen’s method of understanding, storyboarding and solving business problems is amongst the best we have seen in our 34 professional years working with CRM. We are impressed by the Infoglen team's confidence in creative solutioning, willingness to propose alternate and concise solutions with less customization and candor in communication."

Read more from our clients on our website:


Latest CRM Trends 2024

By 2025, over 50% of large organizations will leverage AI to analyze people's emotions, behaviors, and sentiments. Check out how AI is revolutionizing customer relationships in 2024.

Read more:


Joy of Sharing: Infoglen’s 8th Anniversary Celebration

Across Five Cities: Making a Difference, One Smile at a Time

Infoglen celebrated its 8th anniversary as Joy of sharing by giving back to the community, and making a difference across 5 cities including San Jose, Bangalore, Pune, Hyderabad, and Gurgaon. Our dedicated team members joined hands to organize visits to shelter homes for the homeless. Through these visits, we aimed to create moments of joy, spread smiles, and share the warmth of our hearts. On 4th Nov, our team in Hyderabad visited Ashreya Old-Age Home where they organized lunch for 35 elderly and 30 orphan girls. On the same day, our team in Pune visited the Mamta Foundation, an orphanage for 35 HIV+ kids, to distribute clothes and other items needed at the orphanage. On 17th Nov, our team in San Jose put together emergency winter kits for distribution to the homeless in the Bay Area. On 18th Nov, our Bangalore team visited the Thayi Mane orphanage and distributed dinner to 120 orphan children. On 21st Nov, our team in Delhi NCR spent time with and served lunch to abandoned elderly and disabled people at The Earth Saviours Foundation shelter home.

600 Meals & Winter Kits Shared, Countless Smiles Created

The highlight of our initiative was the opportunity to provide meals for over 600 homeless individuals. In every location, our teams came together to share their time and a warm meal or clothes, brightening the day of those less privileged.

Infoglen's Support: A Catalyst for Change

Infoglen has always been committed to giving back to the community, and this time was no exception. We provided half of the required funds, enabling our teams to make an even greater impact.

Team's Generosity: The Heart of Our Initiative

Our incredible Infoglen team members demonstrated their unwavering support for this noble cause by contributing the remaining half of the funds. Their generosity has been the driving force behind our mission.

CSR Club's Leadership: Guiding the Way

We owe a special thank you to the members of our CSR Club, who played a pivotal role in organizing these visits to the shelter homes. Their dedication and leadership have been instrumental in bringing our vision to life.


Support Infoglen's Reforestation Project

In 2021, Infoglen launched GreenGlen, a climate action program. Our initial project, the Reforestation Project with One Tree Planted, has planted 3700 trees in two years. Help us reach our goal of 5000 trees and restore global forest habitats.

Plant trees with us:


As you wait for our next quarter's update, stay up-to-date with the latest stories about Infoglen's Salesforce solutions, digital transformation, and giving back to people and the planet, by following us on LinkedIn or visiting our website.

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