Industry 2030: How AI is Transforming Legacy Retail
The Future of Retail podcast, hosted by Retail Doctor Group’s CEO Brian Walker, recently featured Martin Newman, a self-described “customer champion” whose four-decade journey through retail offers a uniquely valuable perspective on the retail industry’s AI evolution, and how adoption and implementation is finally transforming legacy retail – 25 years after everyone said it would.
Retail giants like Shein and Amazon may have rewritten the digital playbook, but legacy retailers aren't out of the game yet. In our latest Future of Retail podcast, industry pioneer Martin Newman shares why AI might finally deliver on its mostly unfulfilled promise of true personalisation – and what this means for established retailers.
The conversation offers a fascinating perspective on retail's power shift. "The power sat with the retailer," Newman reflects on the pre-internet era, contrasting sharply with today's landscape where consumers can switch allegiances with a single tap.
Yet despite this seismic shift, Newman believes we've barely scratched the surface of consumer empowerment. His predictions for 2030 paint an intriguing picture. But perhaps most compelling is his take on why traditional loyalty programs have missed the mark – and what retailers must do to earn genuine customer commitment.
In conversation with Retail Doctor Group 's Brian Walker, Newman unpacks the complex challenges facing established retailers, from legacy systems to shareholder pressures, while offering practical insights for transformation.
Listen to the Future of Retail podcast:
Discover why Newman believes the next decade will finally deliver on retail's long-awaited promises – and what this means for your business.
Share your thoughts!
How do you see AI reshaping retail's future?
Don't miss this fascinating discussion between two retail industry leaders as they explore the delicate balance between technological innovation and human-centric retail experiences.
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