The indiscipline of attention
Peter Armaly
Customer Success industry advisor | Principal at Valuize Consulting| Published author
Supplanting off-grid energy and heating technologies, neurology has become my latest fascination. I’ve always been curious about brain science and my friend Ed Powers’ LinkedIn posts about how it applies to human behavior in the world of business do a nice job of stimulating and teasing that curiosity. Much further back though, I recall as a child reading an article in my mother’s Reader’s Digest magazine about a person who experienced in his visual field a few unexplainable blinding flashes of light, for him the first clues of a brain tumor. Motor movement difficulties followed for him, then diagnosis, then dread and despair, and finally, successful surgery and recovery. I still recall the details laid out in the story about the actual procedure, how the patient was anesthetized but kept awake so the surgeons could talk with him about what he was experiencing as they operated on his brain. As a said, fascinating stuff.
My recent revival of interest in neurology happened accidentally when our dog suddenly began experiencing violent seizures in February due to head and eye trauma. The initial veterinary diagnosis was epilepsy (apparently trauma can trigger its surfacing) but when the nature of the seizures shifted over a couple of months into a scarier dimension of higher frequency and greater intensity seizures, the assessment moved away from the typical profile of epilepsy. That’s when we agreed to an MRI (10 to 15 times the price for pets as what we normally pay as humans). You can probably guess the next sentence. The procedure returned a diagnosis we feared - a brain tumor, a glioma that was sitting on top of our boy’s frontal lobe. The prognosis isn’t great, and we’re told the best we can hope for is gentle palliative care. We’re all in for anything that makes him comfortable.
Weeks of working with his neurologist followed. Eventually, and mercifully, just three weeks ago, the perfect combination of drugs was found and whatever the god is that dogs pray to has responded with kindness. Our boy is now walking a high wire of drug-maintained peace and contentment. Mind you, we had to invest in him the cost of an older, used car or two floor seats to a Beyonce concert but it’s worth it.
It seems our dog’s case is unusual and despite her pledge to not take on new patients this year because she wants to retire and ease out of practice, she’s accepted him. She’s an attentive provider and is genuinely happy to educate us about the brain as much as we show interest. Which is to say, a lot. She also has an interesting little quirk. In conversations with her she consistently asks the same question. “Is he happy?” She said she asks us this for two reasons.
Is he happy is a good baseline type of question for all kinds of areas of life. It forces clarity of thought.
领英推荐
I’m reminded of the need for clarity and for attention discipline when I think about:
Reacting to all these forces in an impulsive way can be unhealthy, and it can often hinder our ability to?achieve goals. We can find ourselves always chasing the new thing for fear of being left behind.
Religions have terminology that can help but, in short, maybe we should slow down and ask ourselves:
In the case of Blackjack (our dog), we’re able to answer yes to each of these. But for other situations in our life the answers could, should, and do vary. For me it boils down to this. If it matters, my focus and my attention are easy.
Customer Success Leader & Program Manager
1 年Happiness, it’s the heart of what we all strive for. So happy to hear that Blackjack is thriving. Lucky dog! ?? Thank you for sharing, Peter!
Co-founder of the Experience Alliance, President of Dasteel Consulting, Board Advisor to Steelhead Technologies, Mcorp, Fidere.AI, & CMSWire, Stage 2 Capital Limited Partner, and former Oracle Chief Customer Officer
1 年Peter, I just loved this story. You managed to touch on so many of the things that are important to me: animals, people taking care of animals, medicine, connecting different parts of our lives in interesting ways, self reflection, and on and on. Bravo!
I lead organizations to drive growth from their existing customers. Retention l Adoption l Expansion l Advocacy. A relentlessly positive potentialist. My three be’s are: be kind, be curious, be a good human.
1 年Peter Armaly I am so glad things are stable with Blackjack. I ??your questions below: Is the effort I’m expending valued by the other party? How do I know? What can I observe or hear that informs my answer? I think we can all use these questions to reflect on the challenges in our personal and professional lives. Are my efforts valued by my family, colleagues, customers? How do I know? Love it so much ??. Thank you for sharing.
Gone fishing...
1 年Peter Armaly...funny how that Ed Powers gets us to the 4th and 5th level of curiosity! And admit it, it was YOUR subscription to Readers Digest.