IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai

On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's inhouse digital team, is powered by GPT-4 technology and "offers a first of a kind platform for booking tickets across the entire network."

Equipped with 1.6 trillion parameters and an ability to work in 10 different languages, 6Eskai uses natural language conversation to assist customers through the end to end booking journey. According to the the press release, it can even mimic human behaviour, respond to emotions, and infuse humour into interactions, ensuring a more engaging and entertaining experience for its customers.

Summi Sharma, Senior Vice President ifly and Customer Experience, IndiGo said:

"We are thrilled to introduce 6Eskai, our AI-driven chat assistant, as part of our ongoing commitment to enhancing customer experience. This innovative tool will offer seamless support to our passengers, providing quick and personalised assistance for their travel needs, reflecting IndiGo's dedication to technological advancements and customer-centric services."

6ESkai is already set to reduce customer service agent workload by 75 per cent as it is capable of booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs, and connecting customers with an agent.

At Aviation Festival Asia in February, Pieter Elbers, CEO, IndiGo will discuss the future of the APAC industry and the airline's journey from a domestic carrier to a global aviation giant. Book your ticket today to avoid missing out.

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For more like this see:

• Capital A’s new chatbot
• Etihad uses AI to make booking flights “as easy as asking a question” in Botim app?
• Can passengers expect a GenAI revolution?

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