Incredible Customer Loyalty Found, What Next? Part III

So you have read my last two “What Next?” series blogs. You consider yourself both open and accessible as I have defined. Is that enough to drive customer loyalty? Not by a long shot. To summarize, to generate sustainable customer loyalty you must first be able to sustain internal customer loyalty….loyalty of your employees to you and to each other. The team spirit. Being open and accessible are very key to achieving this type of environment. The next key ingredient in the loyalty soup, and perhaps the most important, is becoming an evangelist for customer loyalty within your company, and outside of your company. Let me explain by way of example from my former company.....

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