Increase Your Direct Sales By Switching To Digital Portal From Intellinet

Spare part in vehicles or industrial machinery can fail due to various reasons and defected part needed to be replaced as soon as possible. To get the part replaced end-customer goes to authorized dealer, and face situation like part is out of stock. When the demanded spare part is not available in the stock, cost of repair increase. Also, due to enormous variety of spare parts, it is simply not possible for dealers to keep all the spare parts in stock. Moreover, they don’t have a system to check for the part availability.

It cost hundreds of dollars to OEMs and dealers to maintain their catalog info in excel sheets and manage warehouses. In order to minimize cost, OEMs and dealers need an automated solution for part search and order management.

Today spare parts management process needs isolated solutions. OEMs and dealers need to have automated system to serve end-customer better. Due to traditional method, OEMs suffer loss as by not getting market report in real time and not delivering the spare parts info to the dealers and customers at right time. Moreover, there is lack of transparency between OEMs and dealers. In addition, dealers find them self as victim, because they don’t have any way to confirm parts availability to the customers. Moreover, there is no way to check for spare part price before placing an order with OEM and there are many more issues.

The consequences of not having digital spare part management software can be summarized as follow:

• High cost for ordering spare parts manually.
• High labor costs for warehouse management.
• High inventories and capital tie-up cost.

Manual Data Maintenance At Dealerships

Let’s take an example, a customer goes to dealer and ask for replacement part of his car. Now, employee at the dealership searched for the part from their manual catalog book, but couldn’t find it. Why? There can be multiple causes of the same, like:

• The requested part was never ordered
• The part entry is done by wrong name into the list
• Employee search is not correct
• Also, no surety about the availability of part.

In all the cases, human is responsible for the error. While making manual part entries, it’s obvious that there can be an error. Also, the manual work is time consuming. 

Also, when employee fails to find the required part, they generate a request and submit it to the OEM to make the part available. If there is an error in ordered spare part, it will never arrive. Again, the whole process is time consuming and frustrating also. This will create a bad image of OEM in front of customer and he may leave the brand, with a promise to never come again. Means to say, manual process are also responsible for customer loss.  

No Transparency

Once the spare part request has been created, the next step is to obtain the part as quickly as possible. But, there is overarching solution in traditional process to make dealers aware about availability of part. The dealer only receives info through the countless calls to customer portals OEM. This process is also time-consuming and costly.

Another issue is that there exists way or platform available, where OEMs can track their shipped spare parts. This lack of platform is due to traditional work process. To make the matter worse, non-availability of real time data from market, OEMs don’t get the customer demands and the poor service continues. But, there is a solution for all the problems-

Using electronic parts catalogue software, OEMs can eliminate the available problems. By using innovative software and advanced algorithms, OEMs will be able to convert manual catalogue into digital form, and provide the correct information in real time. This will not only increase the sale of OEMs, but will also help OEMs in saving revenue and time.

Electronic Parts Catalogue As The Solution

In order to revolutionize OEMs spare parts management, the India based company Intellinet Systems, has developed this software that is capable to solve above defined problems.

EPC from Intellinet is most advanced digital part publishing software. By using intelligent and unique software with advanced algorithms, OEMs will be able to eliminate faulty data and provide correct information. In order to make this possible, OEMs need to integrate this software with their existing system and upload their manual catalog on the software. The complete list of spare parts will be uploaded on software in digital form. Also, related images of spare parts and their price will be visible in real time to the dealers and end-customers. It is an error-free “digital software” which can be a game changer for automotive OEMs.

Feel free to connect if you have any query related to software.