Improving Your Brand’s CX by Learning From Other Industries

80 percent of organizations expect to compete mainly based on CX, and 90% of businesses, regardless of the vertical they are operating in, have stated that they have made CX their primary focus. What’s more, 86% of customers are willing to pay more for a superior customer experience. These customers are willing to pay up to a 16% price premium following a positive experience. And this adds up -- for brands that focus on CX, there’s an 80% increase in revenue.

The stats only validate what we already know: delivering a remarkable end-to-end customer experience is no longer nice to have, it’s expected – and it can be the make-or-break factor when it comes to beating out the competition and keeping your customers (and talent) loyal to your brand.

In order to meet these rising customer expectations and innovate past what’s currently being done, brands can look at what successful brands from other industries are doing for inspiration on how to improve their own CX.

Let's have a look in detail here .