Improving Staff Experiences and Serving Citizens With UC

Covid-19 accelerated the adoption of digital Unified Communications (UC) to manage various communication channels, systems, and call deflection. Businesses across every industry digital progress. At the start of the pandemic, even the CEO of Microsoft admitted they had experienced two years of digital transformation in 2 months. In the UK, recent research from Virgin Media and CEBR revealed that the pandemic had accelerated digital progress in the public sector by more than four years.

It often feels that the lines between B2B, B2C, Public, and Private sectors are blurring as there is an increasing expectation for every company to service citizens via voice, website, and social channels. In a recent?Around the WaterCooler discussion , I sat down with?Philippa Morgan , Head of Voice and Collaboration Sales at?Virgin Media O2 ,?Mike Cook , Head of IT,?Sheffield City Trust ?Group,?Simone Thomas , Senior Manager for Strategic Data Systems,?Cheshire West and Chester Council to discuss how the public sector is adapting to the breakneck speed of technological change and turning challenges into opportunities.

We discuss how these evolving expectations are leading to improved service experiences. We also discuss how the demand by employees for hybrid working combined with unified communications is transforming the workplace. Finally, we talk about what this means practically for hybrid working and how they plan to sustain the momentum to achieve success in their organisations with better data, analytics, and decision-making.

The?CIO WaterCooler ?is a free, open, and supportive networking community for IT leaders and leading technologists from around the world to come together, share their news and views and discuss the challenges they are facing. The community brings together global?CIOs , technologists, and IT leaders for free, open, and supportive networking and collaboration with other technology industry experts.?

Members are encouraged to share their news and views and discuss the challenges they face as they lead the technology and digital transformations of their organisations on a journey of innovation. If you are interested in joining the conversation or sharing your ideas and insights,?please get in touch with us.