Improving service standards in the fitness industry

Andy Bourne Andy Bourne

Andy Bourne

Business Mentor - Board Advisor - Non-Executive Director - Business Development - M&A Support

发布日期: 2017年1月5日
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If health club and leisure centre operators want to improve customer service they need to think about their organisations, their people and their customers in a totally different way. This may require business leaders to carry out some soul searching and a little lateral thinking.

"If your employees don't enjoy working for the organisation, it's difficult to influence their behaviours to provide top rate customer service."

See this link for full details of my article on pages 74 - 75

https://www.healthclubmanagement.co.uk/pdf/HCM_Jan_2017.pdf

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