Improving the Patient Experience

Today’s customers have high expectations. It doesn’t matter what industry we are talking about. It could be a retail customer who purchases a product, a manufacturing customer who places an order, a customer who shops around for the best physician, an customer who returns merchandise, a student looking for housing or an internal customer who relies on his/her team members to complete a work project. Healthcare patients are unique when describing them as customers. They are customers who would rather not have to seek out visiting providers. No one wants to be sick and no one wants to wait in a doctor's office or Emergency Room for treatment. I went to visit my dermatologist this morning and had an exceptional patient experience. I arrived early for the appointment and was ushered in to the exam room within minutes of my arrival, after the medical assistant left the room, the doctor arrived very quickly. He was pleasant, kind and informative. It was not my first visit seeing this doctor and I know it won't be my last. I genuinely like this doctor and fortunately the entire medical staff seems competent and friendly. Maybe I had a good patient experience because it was early in the day, I like to think that every healthcare professional is focused on Improving the Patient Expereince For more information about how we can help your organization improve the patient experience, go to my website.