Improving last mile delivery

Welcome to Descartes’ Fleet Connections newsletter, this month we take a look at how consumer buying habits are impacting last mile deliveries, why delivery uncertainty affects future sales and what can be done to mitigate delivery anxiety.?

Shifting consumer habits are driving online growth

Latest statistics for the UK show that online purchases account for a growing proportion of?retail sales. Discover how consumer online habits are shifting and what it means for retailers and logistics companies.?

One million more vans on UK Roads

Latest research from the UK’s Transport and Environment office shows that in the last decade the number of vans on UK roads has increased by one million. Almost two thirds of vans are owned by corporate fleets and likely to be increasing due to a growing number of home deliveries and services.?

Uncertainty and delivery anxiety impact customer experience

Whether it's the unpredictability of delivery service, or the lack of communication during critical moments during the delivery process, uncertainty can significantly impact how customers perceive and interact with a retail brand.??

As home deliveries increase, understanding how uncertainty affects customer experience and implementing strategies to mitigate its effects is essential for home delivery businesses and retailers aiming to foster long-term loyalty and future sales.??

Discover the benefits of engagement during the delivery process

Watch Descartes recent webinar on customer engagement and discover how communicating with customers prior to a delivery or service appointment will increase satisfaction and appraisal of your service as well as reduce costs with an increase in first time delivery or access rates.?

In future editions of Descartes' Fleet Connections, we will investigate further ways to improve deliveries and customer service.?

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Want to find out how you can improve your customer notifications or delivery services??Please get in touch for a no obligation discussion with one of our logistics experts.?