IMPROVING AN EXISTING DOCUMENTATION PROJECT (2 OF 3)

Now that we know?the current status of our documentation?better?(See?Part 1), it is time to talk about our users. Why? Because we have created the documentation for them to be able to use our products, platforms, or tools.

But what do we know about our users’?needs? Who are they??We may all have assumptions about them. But in fact, we know nothing most of the time. A user survey is an excellent method to discover what our users perceive and use our docs, understand their current needs, and decide what to improve first. Read the following steps and learn how to prepare your user survey.

?? Read the full article here written by Javier Hernández Fernández : https://mb4.me/wi8KzFzf.