Improving CX is a priority for leaders: CAI & NLP 020
Kane Simms
??Triple Award-Winning AI Automation Consultancy ?? VUX. helps businesses leverage AI… Properly.
Boost your CX maturity in this free virtual workshop
Please do join me and the amazing Cognigy in this free series of workshops aimed at helping you boost your CX maturity. Learn what mature CX teams look like, where you fall on the maturity scale and what you can do to level-up.
Meta's 200 language language model (that makes sense, right?)
Facebook... Ahem, I mean, Meta, has created a single AI model that can translate 200 languages. Many of which are long-tail languages that aren't typically represented in any other language model. It was a heck of a feat, detailed in this piece on Meta's blog, but the end result is that it's now possible to translate content from any one of those 200 languages to any other of those 200 languages. Think of what that gives Facebook and Instagram. The ability to scale mass content to billions of users. And, the API is available to a select few. For example, Wikipedia is using it to translate web pages. Impressive stuff.
A clear need for conversational automation
What's going on with the airline industry? British Airways has cancelled about 27,000 flights, American Airlines; 35,000 and one poor guy drove to the airport to buy another ticket after being on hold for 4 hours to customer service.
But that's nothing, one poor lady had to wait a grand total of 11 hours to speak with someone at Canadian airline, Swoop.
If this isn't a clear need for conversational AI, then I don't know what is.
领英推è
In other news
- ComeOn Group joins forces with conversational AI market leader Ada
- ASICS taps Amelia conversational AI tech to improve CX
- Voxable conversation design assistant can now help you with your tone of voice
- Read Cobus Greyling's dissection of Deloitte's Conversational AI report
- The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026, According to Dash Research. No wonder CAI vendors are positioning themselves as CX platforms!
- Improving customer experience is the fastest growing priority among customer care leaders, according to McKinsey. And, of the three things companies are doing as a priority to address this: AI automation is one of them.
---------------------------------------------------------------------------------------------------------------
About Kane Simms
Kane Simms is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI and NLP technologies are revolutionising customer experience and business transformation.
He's a Harvard Business Review-published thought-leader, a top?'voice AI influencer'?(Voicebot and SoundHound), who helps executives formulate the future of customer experience strategies, and guides teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies.
- Subscribe to my newsletter
- Listen to the?VUX World podcast?on?Apple,?Spotify?or wherever you get your podcasts
Senior Marketing Director and Content Strategist
2 å¹´Will blow my mind to see the creativity and vision for the future of customer service Really looking forward to joining this session!