To Improve Performance, Quantify Your Organization's Operational Effectiveness

As a CEO or Senior Leader in your company you rely on data to lead and manage your organization – Financial Data, Sales Data, Inventory Data, Forecast Data, Engagement Data.... But what is missing is actual Data on the operational effectiveness of your organization or function.

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If you cannot quantify and benchmark how well you operate, adapt to market conditions, capitalize on opportunities, develop new capabilities, innovate, integrate, empower employees, coordinate across boundaries, and align your organization around strategies and goals, you are leading blindfolded.

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Together, these represent some of the key manifestations of your organization’s culture, as determined and quantified by the Denison Organizational Culture Survey (DOCS). The DOCS measures culture along four dimensions: Mission, Consistency, Involvement, and Adaptability. Each dimension has 3 components that quantify how well the organization is executing in these areas.

The Mission components assess how successfully the organization is defining and communicating a meaningful long-term direction for the organization.

The Consistency components assess how successfully the organization is leveraging the systems, processes and values that create stable, reproducible outcomes.

The Involvement components assess how well the organization is building human capability, ownership and responsibility.

The Adaptability components assess how effective the organization is at translating the demands of the business environment into action.

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If you don’t have data that measures the relative strength of the critical processes and behaviors required to drive your strategy and growth plans, implementation will be very difficult indeed. It is no wonder that a majority of strategic plans reportedly fail to be fully implemented (source: Forbes, The Economist Intelligence Unit, Strategy&), and that 70% of change initiatives fail (source: McKinsey, IBM, Prosci). As leaders, we need to understand the levers we need to pull to bring about change and galvanize action. We need data to truly understand which dimensions of organizational effectiveness and culture need to be further developed to create the envisioned future.

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The DOCS provides validated, quantified results for each dimension and component of culture, benchmarked against thousands of companies. This gives leaders a detailed, empirical view into the organization's strengths and opportunities for improvement. With this data, leaders can confidently determine the 2-3 priority areas to focus on improving, which will have the greatest impact on achieving business goals. Teams can then be empowered to develop action plans to drive change in those vital areas.

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As Peter Drucker said, "Culture eats Strategy for breakfast." With the DOCS, leaders can use data to shape culture into an enabler of strategy and growth.

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DM me if you’re interested in learning more about how to measure and quantify your organization’s operational effectiveness and about how the Denison Organizational Culture assessment can help you lead and align your organization for greater performance.