Improve Patient Success in 10 Minutes

Audiologists understand that a return of a device from a patient is disappointing and frustrating for both the practitioner and the patient. Most returns occur at the first follow-up appointment, after the fitting of the device.? This means that sometime between the time that the patient walked out of your office with their devices and the time they came back to the office they gave up.? The reasons for giving up could be problems with the fit, sound quality, or perceived cost to benefit.? Whatever the reason, you have most likely lost the patient. You may convince them to try again, but their confidence in you, and the device, has been damaged.?

There is one fast, simple, low-cost, and extremely effective solution that I want to share as a seasoned audiology practice owner and my recent experience as a consultant.

Only ten minutes of your time is all that it takes to significantly reduce your return rate.? This is how you do it. No later than 2 days after the fitting. Pick up the phone and call your patient. Do not text. Do not email.? It is crucial that you do the calling, not your staff. Explain that you are calling because you are really curious about their experience with their new devices and you are available for them. That’s it.?

I promise that if you do this with every new fit, you will see a significant reduction in your returns and happier, more loyal patients who rave about your personalized customer service. This will help to create a deeper level of trust and improve the chances of a successful outcome.??

Try it next week! I can’t wait to hear about your experience!

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