Importance of Training Your Staff

Now more than ever the service industry is under more and more pressure from all sides of life. Be it political with the Duty on alcohol to social pressures due to the impact of Covid or Brexit. However, there seems to be a shift in the industry's opinion in investing in their staff via training programs. This is great for us as a training provider, the staff member and of course the most important person “The Guest”.

More and more of our guests are making informed decisions as to what to drink and how to drink it. This is a stark difference from when I first started on the bar 25 years ago. Where choice was incredibly limited compared to the plethora of brands available now.

So by empowering your staff with knowledge and confidence, you should see a more positive shift in sales. With staff better equipped to complete that sale or sound confident when recommending a product.

We have been delivering Mixology Courses for 20 years and ?WSET Spirits Lv1&2 courses for the last 7 years and have seen our students attending grow in confidence due to their increase in knowledge and skill set.

So get in touch if we can help in any way with your training requirements.? Be it a Hotel School, Private Island, or Cruise ship we have pretty much worked and trained in all environments so have a key understanding of how these different sectors work.

Remember it is not just a piece of paper to your staff!

www.mixologygroup.co.uk